Receptionist / Administrative Assistant

NHS; Wythenshawe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major healthcare provider in the UK is looking for a Receptionist / Administrative Assistant to support their busy outpatient service. The successful candidate will manage patient appointments, assist with inquiries, and maintain accurate records. Strong organizational and communication skills are essential, along with the ability to multitask in a fast-paced environment. Join a team committed to providing excellent patient care in a supportive workplace where your contributions are valued.

Qualifications

• Strong organisational and communication skills are essential.
• Must be able to multitask in a fast-paced environment.
• Experience in providing excellent customer service is required.

Responsibilities

• Greet and assist patients upon arrival.
• Manage appointment schedules and handle telephone inquiries.
• Accurately record patient details and activities.

Skills

Ability to work as part of a team

Possess a degree of initiative and basic independent judgement

Education

GCSE English and Maths or equivalent experience

NVQ level 2 / RSA 1

Tools

IT systems knowledge

Job description

Receptionist / Administrative Assistant

The closing date is 13 January 2026

Ward A4 is a busy General Surgery ward with Medical Outliers. The Admin Assistant will play a vital role in supporting the smooth operation of a busy outpatient service. Responsibilities will include greeting and assisting patients, managing appointment schedules, handling telephone inquiries, and ensuring accurate patient records are maintained. The role requires strong organisational and communication skills, as well as the ability to multitask in a fast‑paced environment. The successful candidate will be expected to provide excellent customer service, ensure a positive patient experience, and work closely with clinical and administrative teams to ensure efficient service delivery.

Main duties of the job

The Admin Assistant will be responsible for accurately recording patient details and activities, including appointments, discharges and additions to the waiting list, using the Trust systems in line with the Trust Patient Access Policy and data quality standards. The post holder will provide a telephone service, managing incoming calls, relaying queries and messages, and liaising with other departments and external organisations when necessary. Using the HIVE Electronic Patient Record, the post holder will assist patients with the MyMFT app, supporting appointment scheduling via MyMFT, and monitoring electronic messages from MyMFT patients to the clinical teams.

In addition, the Admin Assistant will handle requests for other services, such as patient transport, interpretation services, porters and diagnostic tests, ensuring compliance with Trust deadlines. The post holder will participate in clinic preparations and will contribute to general administrative and secretarial duties. The role also involves maintaining work queues, managing appointment cancellations and rebookings, and escalating issues or complaints to the manager or team leader as needed. Other responsibilities include maintaining patient information literature, managing mail, retrieving and storing files, and ensuring stock levels are adequate while adhering to Accessible Information standards.

About us

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30 000 people is at the heart of everything we do. You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here. You’ll find that we’re committed to helping you grow – whether you want to develop new skills, progress in your career or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development and a caring environment where your health, wellbeing and safety matter. Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships and have a real voice in shaping the future of our Trust. At MFT we’re all here for you – every step of the way. Join us today.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your application…

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills and motivations…

Person Specification

Education / Qualifications

• GCSE English and Maths or equivalent experience
• NVQ level 2 / RSA 1

Knowledge / Experience

• Knowledge of IT systems

Skills

• Ability to work as part of a team
• Possess a degree of initiative and basic independent judgement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust