Receptionist/Admin Assistant

AW Surgeries; Brierley Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare practice in Brierley Hill is seeking a friendly and organized afternoon/evening receptionist. The role involves greeting patients, managing appointments, and providing clerical support. Candidates should have excellent communication skills, proficiency in IT, and experience in a healthcare setting is desirable. This is a full-time position requiring commitment to high-quality patient care.

Qualifications

• Previous experience in a receptionist, administrative, or customer-facing role.
• Experience using IT systems confidently.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide an efficient and effective reception service to patients.
• Handle enquiries and manage appointments.
• Support the practice team with clerical assistance.

Skills

Excellent communication skills

IT systems proficiency

Multitasking ability

Confidentiality

Customer service

Education

Good standard of general education (GCSE English and Maths)

Tools

EMIS

Docman

Microsoft Office

Job description

AW Surgeries is looking to appoint a friendly andwell-organised afternoon/evening receptions to join our team to work 30 hrs perweek. This important role supports the daily running of the practice bygreeting patients, managing appointments and to provide an efficient andfriendly service to patients attending the practice for their appointments orwhen accessing medical requirements like blood labels or fit notes. Offering support and direction to patients ina courteous and friendly manor and making sure that communication betweenpatients, members of the Primary Health care team is efficient and effective.

The hours would be as follows:

The successful candidate will be confident in working in afast-paced environment, have excellent communication skills, confident using ITsystems, able to multitask in a fast-paced environment and be committed todelivering high-quality patient care. Confidentiality, professionalism, and excellentcustomer service are essential, as the role plays a key part in ensuring thesmooth and efficient running of the practice reception. Previous administrativeor receptionist experience, particularly within a healthcare setting, isdesirable.

Main duties of the job

You will be expected to undertake a variety of reception andadmin duties to assist in the smooth running and operation of the practice,including the provision of clerical support to clinical staff and other membersof the practice team, whilst projecting a positive and friendly image topatients and other visitors either face to face or via the telephones.

Main Duties of thejob:

Ensure an efficient and effective receptionservice is provided to patients and any other visitors to the practice.

Handling enquiries from patients both in personand over the phone, ensuring messages are passed on accurately and promptly

Deal with all general enquiries, explainprocedures and support patients when needed.

Providing clerical assistance to the practice asand when required photocopying and scanning.

Keep the waiting room and reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

Updating notice boards ready for next daysappointments

Topping up medical supplies in clinical roomsready for next days appointments.

Processing and distributing incoming andoutgoing mail.

Managing and processing repeat prescriptionrequests.

Managing and processing fit note requests.

Provide administration support to Admin team.

Providing cover and support colleagues whenrequired to maintain service levels.

Working in accordance with practice protocols,safeguarding principles and confidentiality policies.

About us

AW Surgeries have two surgeries basedin Brierley Hill at Albion Street and Withymoor, Squires Court. We have apractice size of 17,000 patients. Ourteam consists of 7 GP partners, 1 salaried GP, 2 ANPs, 4 Nurses, 1 HCAs and 25 highly qualified and experienced Admin staff. As part of our Primary care network we alsohave working alongside us, Listening and Guidance, Podiatrist, Midwife andpharmacists.

We are a Teaching General Practiceworking with the University of Birmingham to train medical students from allclinical disciplines. We work closelywith our 6 neighbouring practices as part of the Brierley Hill and AmblecotePrimary Care Network.

Job responsibilities

Job summary:

The purpose of the role is to:

Offer general assistance to the practice teamand project a positive and friendly image to patients and other visitors,either in person or via the telephone

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way

Undertake a variety of administrative dutiesto assist in the smooth running of the practice including the provision ofsecretarial and clerical support to clinical staff and other members of thepractice team

Facilitate effective communication betweenpatients, members the primary health care team, secondary care and otherassociated healthcare agencies

Person Specification

Experience

• Previous experience in a receptionist, administrative or customer facing role.
• Experience using IT systems confidently, including email, Microsoft office and data entry
• Experienced in handling enquiries both by telephone and face to face.
• Ability to maintain confidentiality and handle sensitive information appropriately
• Experience of working in a GP surgery, NHS or healthcare setting
• Experience using EMIS, Docman, footfall
• Experience processing prescriptions and medical correspondence

Qualifications

• Good standard of general Education GCSE English and maths
• Ability to demonstrate accurate written and verbal communication

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.