Receptionist

Rushden Medical Centre; Rushden; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Rushden is seeking a dedicated Receptionist to manage appointment systems and assist both patients and clinical staff. The ideal candidate will have strong communication skills, be proficient in Office and Outlook, and preferably have prior experience in a GP practice. This role involves a variety of responsibilities aimed at ensuring smooth operations in a busy healthcare environment.

Responsibilities

• Maintain and monitor practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.

Skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

Experience in a GP practice

Experience with SystemOne

Education

Educated to GCSE level or equivalent

Job description

The receptionistis responsible for undertaking a wide range of reception duties and providingsupport to the multidisciplinary team. Duties may include, but are not limitedto, greeting and directing patients, effective use of the appointment system,booking appointments, processing of personal information and assisting patientsas required

Main duties of the job

To actas a central point of contact for patients, the distribution of information, messagesand enquiries for the clinical team, liaising with the multidisciplinary teammember and external agencies such as secondary care and community serviceproviders.

About us

Rushden Medical Centre is a GP practice serving the community in and around Rushden. With a strong and diverse clinical team, the practice provides comprehensive, patient-focused primary care designed to meet the needs of a growing population.

We offer an extensive range of general medical services, including routine and urgent appointments, chronic disease management, health screening, and enhanced services delivered by our multidisciplinary workforce. Our size allows us to combine the accessibility of traditional general practice with the resilience and breadth of expertise found in larger clinical teams.

Rushden Medical Centre is committed to delivering safe, effective care while continually improving patient experience. We embrace innovation, support staff development, and work collaboratively with local health and social care partners to ensure high-quality, responsive services for our community.

Job responsibilities

The coreresponsibilities of the receptionist are as follows. On occasion, there may bea requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintainand monitor practice appointment system
• Processpersonal, telephone and e-requests for appointments
• Answerincoming phone calls, dealing with the callers request appropriately
• Signpostpatients to the correct service
• Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• Data entryof new and temporary registrations and relevant patient information asrequested
• Input dataas necessary onto patients healthcare records
• Directrequests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitorsletters
• Manage allqueries as necessary in an efficient manner
• Carry outsystem searches as requested
• Supportall clinical staff with general tasks as required
• Photocopydocumentation as required
• Maintain aclean, tidy and effective working area
• Monitorand maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to;

• Action incoming emails and correspondence as necessary
• Complete opening and closing procedures in accordance with the rota
• Partake inaudit as directed by the audit lead
• Supportadmin team, providing cover during absences
• Scanpatient related documents and attach scanned documents to patients healthcarerecord

Person Specification

Qualifications

• Educated to GCSE level or equivalent

Experience

• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Experience in a GP practice
• Experience with SystemOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.