Receptionist

Station Lane Medical Centre; Purston Jaglin; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy NHS GP surgery is looking for a compassionate and organised receptionist to be the first point of contact for patients, providing a welcoming service. Key responsibilities include answering queries, booking appointments, and supporting the healthcare team in delivering efficient patient care. The ideal candidate should have strong IT and communication skills, a positive attitude, and the ability to maintain confidentiality. Full training will be provided, and experience in a healthcare setting is a plus.

Qualifications

• Experience in customer-facing or administrative role is desirable.
• Ability to handle sensitive information and maintain confidentiality.
• Reliable and flexible in response to service needs.

Responsibilities

• Answering patient enquiries via telephone and in person.
• Booking and managing appointments using clinical systems.
• Supporting patient care and collaborating with medical staff.

Skills

Strong IT skills

Good communication skills

Customer service skills

Organizational skills

Education

Good general education (e.g. GCSEs)

Tools

Clinical IT systems (e.g. EMIS, SystmOne)

Job description

StationLane Medical Centre is a busy, friendly NHS GP surgery based in the NorthWakefield area, with a registered patient list size of 8200. Due to a re -organisationalstructure, we are excited at the opportunity to recruit an organised, reliable,compassionate receptionist. You will be the first point of contact for ourpatients, providing a professional and welcoming service both in person andover the telephone.

Main duties of the job

• Answering and directing patient enquiries via telephone, online requests and at the front desk
• Booking, amending and cancelling appointments using the clinical system
• Supporting care navigation by signpostingpatients to the most appropriate service
• Processing repeat prescription requests andhandling routine administrative tasks
• Always maintaining patient confidentiality andfollowing practice policies and procedures
• Working closely with GPs, nurses and the widerpractice team to support safe, efficient patient care
• Opening and closures of buildings

About us

repeat prescription requests and handlingroutine administrative tasks

Always maintaining patient confidentiality andfollowing practice policies and procedures

Working closely with GPs, nurses and the widerpractice team to support safe, efficient patient care

Opening and closures of buildings

Applicants should meet thefollowing criteria:

Previous experience in a GP practice or healthcare setting is desirable but not essential, as full training will beprovided

Strong IT and keyboard skills, with the abilityto learn new systems

Self-motivated and a positive attitude with goodattention to detail and the ability to follow protocols

Good communication and customer service skills

A calm, empathetic manner, especially whenunder pressure

A positive, supportive team player who iswilling to help colleagues and contribute to a friendly working environment

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Operations or Business manager, dependent on current and evolving practice workload and staffing levels. This list is none exhaustive:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing in person and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate health care professional
• Checking PATCHs or equivalent and passing on to the appropriate clinician
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processingrepeatsprescriptionsin accordance withpracticeguidelines
• Computer data entry/data allocation and collation; processing and recording informationin accordance withpracticeprocedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking ofconsulting rooms asrequired
• Providing clericalassistancetopracticestaff asrequiredfrom time to time, including word/data processing, filing,photocopyingand scanning
• Provision of refreshments for staff and visitors asrequired; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area,noticeboardsand leaflet dispensers tidy and free from obstructions and clutter
• Monitoring of stationary and other supplies
• Putting up posters on the notice board in the waiting room
• Manage the answering machine for Target / Bank Holidays
• Managing recalls and LTC lists and invites as per administrative role the individual is trained for.
• If trained for this;processing claims forcontraceptionand minor surgery.
• Handling pathology samples and ensuring they are sent off correctly.
• Producing vaccination lists and inviting / booking those due in the month.
• Monitoring paper records in/ outof PCSE.
• Confirming appointments.
• Managing rooms and appointing staff to rooms for the next day.
• Registrations EDI andSummarising
• Managing andmaintainingGP onlinerequests
• DNA management and processing
• GDPR processes for SARS, patient access & digital requirements
• Completion of auditsrequired
• Update SOP or policy in own area of work

Person Specification

Qualifications

• Qualifications and training
• Good general education (e.g. GCSEs or equivalent, including English and Maths)
• Willingness to undertake mandatory and role-specific training as required by the Practice
• NHS Mandatory Training
• Experience
• Experience of working in a customer-facing or administrative role
• Experience of working as part of a team in a busy environment
• Knowledge and skills
• Excellent verbal and written communication skills
• Strong IT skills, including confident use of email, word processing and data entry
• Ability to learn and use clinical IT systems (training will be provided)
• Good organisational skills with the ability to prioritise workload
• Accurate data entry and attention to detail
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to follow protocols and standard operating procedures
• Calm, professional and polite manner, including when under pressure
• Empathetic and patient-focused approach
• Reliable, punctual and flexible in response to service needs
• Positive, supportive team player who contributes to a friendly and respectful working environment
• Willingness to adapt to changes in practice systems and processes
• Experience
• Previous experience working in a GP practice or NHS/healthcare setting
• Experience of using GP clinical systems (e.g. EMIS, SystmOne or similar)
• Experience of handling telephone enquiries in a call-handling or reception role
• Knowledge
• Understanding of the role of GP practices within the NHS
• Awareness of the importance of care navigation and appropriate signposting
• Additional
• Ability to speak additional community languages relevant to the local population

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.