Receptionist

NHS Professionals; Oxford; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Bank shifts portal

Flexible shifts

Training opportunities

Holiday allowance

Pension scheme

Job summary

NHS Professionals is seeking a Receptionist at Oxford Health NHS Foundation Trust. The role is a temporary 3-month position based at Slade House, Oxford, with 37.5 hours per week, Monday to Friday, 9.00am–5.00pm.

The post involves handling patient enquiries, coordinating with staff, and ensuring smooth front desk operations. You will work within a frontline team, maintaining confidentiality and professionalism throughout the day.

Qualifications

• Trained and examined in Word processing and keyboard skills.
• Literate and numerate with clear communication.
• Able to communicate at all levels and with members of the public.
• Effective verbal communication skills.
• Able to work with accuracy with attention to detail.
• Strong organisational skills and ability to prioritise tasks.
• Experience in managing appointments.

Responsibilities

• Act as first point of contact and assess information to progress or refer patient needs.
• Obtain and relay information between carers/relatives and clinicians.
• Receive calls courteously and handle enquiries with clear, compassionate communication.
• Ensure all relevant documentation is completed accurately.
• Carry out general office duties including emails and messages.
• Manage post and maintain confidentiality of data and staff information.
• Support emergency systems (bleeps, alarms, pagers, fire systems).
• Check and order general stock such as stationery and beverages.
• Ensure the outpatient area runs smoothly and report urgent issues to managers.

Skills

Word processing

Literacy & numeracy

Public communication

Verbal communication

Attention to detail

Organisation

Appointments management

Job description

Job Title:

Receptionist

Location:

Slade House, Oxford, OX3 7JH

Hours:

37.5 hours per week Monday - Friday 9.00am - 5.00pm

Trust:

Oxford Health NHS Foundation Trust

Role type:

Temporary for 3 months with possibility of extension

Job Purpose:

To provide cover for a comprehensive reception function as part of a frontline team to deliver high quality service. The post holder will liaise extensively with patients, staff and other health professionals.

Duties & responsibilities

• As the first point of contact you will need to consider a wide range of information to ensure each patient's needs are progressed or referred on. This includes initial handling of complaints.
• Obtain and relay information from carers/relatives to relevant clinician.
• Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers.
• Ensure all documentation is completed, where appropriate.
• Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols.
• Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information.
• Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems
• Be responsible for checking and ordering of general stock such as stationery, beverage supplies and other items as required.
• Ensure the general running of the outpatient area including checking of daily room set up, end of day security, displays and general upkeeping of the building and to report any urgent matters or concerns to the immediate attention of the office manager and/or a team manager/deputy manager.

You'll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

• Trained and examined in Word processing and keyboard skills
• Literate, numerate and able to communicate at all levels.
• Clarity of expression and ability to communicate with members of the public from many diverse groups
• Effective verbal communication skills
• Able to work with accuracy with attention to detail.
• Effective organisational skills, including the ability to prioritise, plan and complete work.
• Experience of management of appointments.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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