Receptionist/ Admin Assistant

NHS Professionals; Winchester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Multi locational shifts

Shift portal (My Bank)

Training and development

Holiday accrual on shifts

Pension scheme

Job summary

NHS Professionals is seeking a Receptionist/Admin Assistant for a 4-month assignment at Royal Devon University Healthcare NHS FT, located in Winchester. The role supports frontline staff, patients, and carers with confidential admin tasks, 37.5 hours per week, Mon-Fri, 9am-5pm.

Start early November 2026, potential extension, with end around early March 2027. Training will be provided for all systems; candidates should have strong MS Office skills and customer service experience.

Qualifications

• Customer-facing reception and admin support experience is desirable but not required.
• Training provided for all essential systems and processes.
• Proficiency with MS Office and data handling is expected.

Responsibilities

• Greet visitors and outpatients as they arrive at the site.
• Answer phone calls and forward messages promptly.
• Respond to emails and relay messages efficiently.
• Manage keys, fobs, and alarms for visitors and staff.
• Perform filing, printing, laminating, and copying tasks.
• Raise and track purchase orders for teams across the building.
• Handle mail, deliveries, and package distribution.
• Input patient notes and documents into systems with care.
• Liaise with external agencies, clients, and carers.
• Coordinate appointments and manage the Reception calendar.
• Support colleagues to balance workload and pressures.

Skills

Face to face customer service

Telephone customer service

Administration processes

Tools

MS Office

Job description

Job Title: Receptionist/ Admin Assistant

Trust Location: Royal Devon University Healthcare NHS FT

Location: Melbury Lodge, Winchester, SO22 5DG

Hours: 37.5 hours per week

Start: Beginning of November 2026 End: Beginning of March 2027 but could be extended.

Working Pattern: Monday - Friday, 9am 5pm

Duration: 4 Months

Job Summary:

As a Receptionist/Admin Assistant, you will be expected to work as part of a wider administration service supporting front line staff, service user, carers and always maintain confidentiality.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Duties and Responsibilities

Key Responsibilities:

• Welcoming visitors and outpatients to the building.
• Answering telephone calls and forwarding messages in a timely manner
• Answering emails, forwarding messages in a timely manner.
• Singing out/ in keys, fobs and alarms for visitors/ temporary staff members.
• Filing, printing, laminating, and copying.
• Raising and tracking purchase orders for teams across the building.
• Raising orders for the Kitchen team.
• Filing patient documents, sending to archive.
• Patient data input (notes, document scans).
• Ensuring effective communication with all outside agencies, clients/carers, staff.
• Work flexibly with other admin colleagues to ensure that the workload and pressures are dealt with appropriately.
• Managing Reception calendar appointments and scheduling.
• Handling mail and deliveries (receive, sort, and distribute incoming mail, handle outgoing mail or packages as needed).

You’ll have the following skills/experience:

• Face to face and telephone customer service
• Administration background is desirable but not needed. All needed training will be provided.
• System Knowledge MS Office package

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your My Bank shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

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