Receptionist / Clerical Officer

NHS Professionals; Widnes; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

24/7 support

Multi location shifts

Bank shifts portal

Training & development

Holiday allowance

Pension plan

Job summary

NHS Professionals seeks a Receptionist / Clerical Officer to support community clinics across Widnes. You will be the first point of contact, manage bookings, handle mail, and assist with room bookings.

The role offers temporary 3–6 months with potential for further assignments and cross-location coverage within the NHS network. The ideal candidate has strong MS Office skills, solid administrative and receptionist experience, and comfort working in NHS settings.

Qualifications

• Knowledge of Microsoft Office including Outlook and Teams.
• Proven administrative background with reception experience.
• Experience in NHS environment is advantageous.

Responsibilities

• Be the first point of contact for client enquiries, handling calls and in-person questions.
• Manage patient bookings and input referrals to ensure timely appointments.
• Maintain a neat reception area and efficient filing system.
• Process internal/external mail and coordinate room bookings as needed.
• Provide relief cover at other locations as required by management.

Skills

MS Office

Outlook

Teams

Administrative experience

Reception experience

NHS experience

Tools

System One

Job description

Job Title: Receptionist / Clerical Officer

Location: Candidates must be able to work across both locations below

Chapelfield Clinic, Wilsden Road, Widnes, Cheshire, WA8 7XS

HCRC Caldwell Road, Widnes, WA8 7GD

Hours: 37.5 hours per week Monday – Friday 8.30am – 5.00pm

Trust: North Cheshire and Mersey Foundation Trust

Role type: Temporary for 3 – 6 months

Role details

To provide administrative and clerical support to the community clinics and associated health professionals and provide a customer focused service to the users of the clinic.

Duties & responsibilities

• To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed.
• To carry out general reception duties where required maintaining a neat and tidy reception environment;
• The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner;
• To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys;
• To deal with all internal/external mail and redistribution to relevant department;
• To accept deliveries and ensure these are dealt with promptly;
• To ensure vaccine deliveries are stored in accordance with the Immunisation policy where appropriate;
• To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy;
• To provide relief cover at other locations as required by Management to include the assistance with the School Health Immunisation Programme;
• To copy type/audio type medical reports and general correspondence as required;
• To report any faults, defects or building defects to the CAFM Helpdesk;
• To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system;
• To book clinic and meeting rooms within the premises and keep room availability updated as appropriate;
• To update and maintain clinical diaries as requested;

You’ll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• Knowledge of Microsoft Office Packages including Outlook & Teams
• Proven administrative background
• System One experience (desirable)
• NHS experience (highly desirable)
• Reception experience

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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