Front of House Administrator

NHS Professionals; Worcester; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support from NHSP

Multi locational work across Trusts

Shift and timesheet management via MyZ

Training and development opportunities

Pension scheme

Job summary

NHS Professionals in Worcestershire is seeking a Front of House Administrator to join the MSK Services team. The role is full-time (37.5 hours) from 8:00 to 16:00, Monday to Friday, offering a friendly, organised and professional front-of-house service.

You will support daily administration and reception tasks, handle enquiries, manage post and records, and ensure patients and staff receive a courteous, efficient service in a busy NHS environment.

Qualifications

• Friendly, approachable and professional.
• Highly organised with good attention to detail.
• Confident communicating with a wide range of people.
• Able to work independently while also being a supportive team member.

Responsibilities

• Providing effective administrative support across the service.
• Completing a range of administrative tasks, including typing, data inputting, filing, scanning, photocopying and faxing, in accordance with Trust policies and procedures.
• Responding to face-to-face and telephone enquiries in a friendly, tactful and professional manner.
• Taking accurate messages and ensuring they are passed to the appropriate person promptly.
• Managing incoming and outgoing post.
• Undertaking reception duties when required, including providing cover for staff absences.
• Obtaining and retrieving records as requested, liaising appropriately with patients, staff, healthcare professionals and external agencies.
• Handling transport requests and making arrangements where appropriate.
• Supporting the wider team with general administrative duties as required.

Skills

Customer service

Organisation

Communication

Telephone handling

Team work

Education

Vocational Level 3 qualification

Job description

Front of House Administrator

Location: MSK Services Worcestershire

Hours: Full time, 37.5 hours per week, Monday – Friday, 8:00 – 16:00

Pay and duration: £12.71 per hour, 3 months with possible extension

We are looking for a friendly, organised and professional Front of House Administrator to join our team at MSK Services in Worcestershire.

This is a varied administrative and reception-based role, ideal for someone who enjoys working with people, has excellent organisational skills and can provide a high standard of customer service in a busy environment.

You will provide essential administrative support to the service, helping ensure that day-to-day processes run smoothly and that patients, staff and healthcare professionals receive a professional and helpful service.

What you'll be doing

• Providing effective administrative support across the service.
• Completing a range of administrative tasks, including typing, data inputting, filing, scanning, photocopying and faxing, in accordance with Trust policies and procedures.
• Responding to face-to-face and telephone enquiries in a friendly, tactful and professional manner.
• Taking accurate messages and ensuring they are passed to the appropriate person promptly.
• Managing incoming and outgoing post.
• Undertaking reception duties when required, including providing cover for staff absences.
• Obtaining and retrieving records as requested, liaising appropriately with patients, staff, healthcare professionals and external agencies.
• Handling transport requests and making arrangements where appropriate.
• Supporting the wider team with general administrative duties as required.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

What we're looking for

• Friendly, approachable and professional.
• Highly organised with good attention to detail.
• Confident communicating with a wide range of people.
• Comfortable handling telephone and face-to-face enquiries.
• Able to work independently while also being a supportive team member.
• Reliable, flexible and able to manage competing priorities.
• Experienced in an administrative, reception or customer-facing environment.

You’ll also need either a vocational Level 3 qualification or at least 2 years' relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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