Administrative Assistant

NHS Professionals; Worcester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Multi locational work

My Bank shift portal access

Bank shifts or longer-term placements

Job summary

NHS Professionals is recruiting an Administrative Assistant for Kings Court 1 in Worcester. The role covers varied healthcare administration with EMIS and SUNRISE experience, providing day-to-day admin and telephone support to patients and staff.

The position offers full-time or part-time hours with a rota across Monday to Sunday, 7:00–20:00, in a flexible healthcare setting. Competitive pay and NHS-focused experience are emphasized.

Qualifications

• Previous experience in an administrative/healthcare admin role.
• Confident telephone communication.
• Attention to detail and accuracy.
• Able to manage workload and prioritise tasks.

Responsibilities

• Provide day-to-day administrative and telephone support.
• Support patients, colleagues and healthcare professionals.
• Enter, update and retrieve information in healthcare systems.
• Maintain accurate records and handle confidential information.
• Escalate issues to appropriate team members.

Skills

Telephone communication

Attention to detail

Workload management

Teamwork

Education

Vocational Level 3 qualification

2 years relevant experience

Tools

EMIS

SUNRISE

Job description

Job Title: Administrative Assistant

Location: Kings Court 1, Worcester, WR5 1JR

Hours: full time or part time, rota across, Monday - Sunday, 7:00 - 20:00

Pay and duration: £12.71 per hour, up to end of March 2027

Are you an experienced administrator with EMIS and SUNRISE experience and confident speaking with people over the telephone?

We're looking for a reliable and organised Administrative Assistant to join our team at Kings Court 1 in Worcester.

This is a varied administrative role within a healthcare environment, where you'll use your existing systems knowledge and communication skills to provide effective support to patients, colleagues and healthcare teams.

With full-time and part-time hours available and a rota covering Monday to Sunday between 7:00 and 20:00, this role offers flexibility while providing the opportunity to build valuable experience within a healthcare setting.

What you'll be doing

As an Administrative Assistant, you'll provide essential day-to-day administrative and telephone support.

• Providing professional and helpful support to patients, colleagues and healthcare professionals.
• Handling telephone calls confidently and professionally.
• Using EMIS and SUNRISE systems as part of your day-to-day role.
• Accurately entering, updating and retrieving information from healthcare systems.
• Supporting general administrative processes and maintaining accurate records.
• Responding to queries and directing enquiries to the appropriate person or team.
• Handling sensitive and confidential information appropriately.
• Working effectively with colleagues to ensure administrative tasks are completed accurately and on time.
• Escalating any issues or concerns to the appropriate team member.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

What we're looking for

Previous experience using both EMIS and SUNRISE is essential for this role.

• Previous experience in an administrative or healthcare administration role.
• Confident telephone and communication skills.
• A professional, friendly and helpful manner.
• Good attention to detail and accuracy.
• The ability to manage your workload and prioritise tasks.
• Confidence working with computer systems and handling confidential information.
• The ability to work independently as well as part of a team.
• Flexibility to work across the rota, including weekends where required.

You'll also need either a vocational Level 3 qualification or at least 2 years' relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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