Receptionist

The Dermatology Partnership; Oxford; On-site; GBP 27,000; Full time

Job summary

A leading dermatology clinic in Oxford is seeking a Receptionist to ensure patients receive friendly, efficient service. Responsibilities include managing appointments, handling documentation, and supporting healthcare professionals. The ideal candidate should have strong customer service skills and a passion for patient care. This full-time role offers benefits like training, annual leave, and discounts on dermatological treatments.

Benefits

Perkbox rewards

Employee Assistance Programme

Ongoing training

25 days of annual leave

Company pension scheme

Employee discounts

Qualifications

• Experience in high-level face-to-face customer service is essential.
• Strong work ethic with a proactive approach.
• Excellent verbal and written communication skills.

Responsibilities

• Set up clinics, check in patients, and manage appointments.
• Handle documentation and respond to queries from doctors and nurses.
• Follow Standard Operating Procedures for patient documentation.

Skills

Customer Service

Communication Skills

Organizational Skills

Computer Skills

Medical Office Experience

Job description

Receptionist

Location : Stratum Clinic. Unit 3 Origin Place Wootton Science Park Besselsleigh Road Abingdon OX13 6FD

Contract Type : Permanent Full Time

Hours : 40 hours per week working shifts between the hours of 7.30am and 8.30pm Monday to Friday (occasional Saturday cover will be required)

Salary : 12.85 per hour (26728 per annum)

Closing Date : Wednesday 3rd December 2025

We make health happen

The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology and are now part of Bupa Health Services. We transform peoples lives by providing outstanding dermatology care. We do this by placing patients at the heart of everything we do striving to be the best at what we do and believe that our patients trust is earned through the delivery of clinical services to the highest standard.

As Receptionist you are responsible for supporting the overall Reception function within the Clinic. You will ensure that patients receive a friendly efficient and professional service. You are a crucial part of the team looking after the day-to-day running of the clinic. You will work in conjunction with The Dermatology Partnership Central Bookings and Central Admin Team.

Role Responsibilities

• Set up clinics check in patients manage appointments (bookings follow-ups cancellations) and ensure clinic rooms are ready.
• Print schedules prescriptions and post letters; handle documentation audit trails and consultant referral / charge sheets accurately.
• Assist with doctors and nurses administrative needs including prescription handling and responding to queries.
• Understand self-funding / insured patient processes take payments / deposits process refunds and liaise with the bookings team.
• Follow Standard Operating Procedures for all tasks including internal referrals patient documentation and end-of-day responsibilities.

Key Skills / Qualifications needed for this role

• Experience of working in a high level customer face to face customer service environment is essential
• A strong work ethic with a proactive and dependable approach
• Genuine passion for delivering exceptional patient care and service
• Excellent communication skills both verbal and written
• A collaborative team player who contributes positively to the environment
• Strong organisational skills with attention to detail
• Comfortable using IT systems and handling administrative tasks
• A friendly welcoming manner with a focus on creating a positive patient experience

Benefits

• Perkbox rewards discounted shopping and celebrations
• Employee Assistance Programme access to wellbeing and free counselling services
• Ongoing training and professional development throughout your career at TDP
• 25 days of annual leave entitlement in addition to public holidays (pro-rata)
• Contribution to the company pension scheme (differs by practice)
• Employee discounts for dermatology / aesthetic treatments and skin care products

Why The Dermatology Partnership

We are dedicated to delivering expert medical surgical and aesthetic skincare guiding each patient through their unique journey. We aim to be recognised as the UKs leading provider of clinical dermatology attracting top clinicians and support teams. We support understand and value our patients and colleagues in our welcoming clinics fostering a culture of trust respect and teamwork. We celebrate outstanding performance and take pride in our clinical excellence our team and the professional services we offer our patients.

Our commitment to innovation drives us to be flexible agile and adaptable encouraging everyone to contribute to shaping our services now and in the future. We love what we do and are dedicated to making a difference in peoples lives. Our values reflect our passion for our work and our commitment to providing exceptional care in a supportive and innovative environment.

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Employment Type : Full Time

Experience : years

Vacancy : 1