Receptionist

ESSENTIAL EMPLOYMENT LTD; Nottingham; Vor Ort; GBP 16.000 - 22.000; Vollzeit

Zusammenfassung

ESSENTIAL EMPLOYMENT LTD is seeking a Receptionist in Nottingham to greet visitors and handle calls with a professional, customer‑focused approach. You will provide general information, manage ad hoc administration tasks and use CRM/MS Office systems to input and retrieve data.

The role requires flexibility to cover for job shares and to support line management in maintaining staffing levels and service continuity. This is a full‑time temporary contract on PAYE terms.

Qualifikationen

• Experience in customer-facing roles is desirable.
• Strong communication and organisational skills are expected.

Aufgaben

• Greet visitors, guests and suppliers in a professional, welcoming manner.
• Provide basic information and point people to appropriate services or partners.
• Carry out general administration and manage inbound/outbound calls.
• Escalate issues to line management promptly with updates.
• Provide cover for job shares when required.
• Use NCC IT systems (Intranet, Viva Engage, CRM, MS Office) to input/retrieve data.
• Identify training needs to maintain a high standard of service.
• Work with line manager to ensure staffing coverage and service continuity.
• Deliver a customer‑centred service aligned with the Customer Service Standards.
• Communicate effectively with the team to ensure accurate day‑to‑day information.

Kenntnisse

Greet visitors

Customer service

Administration

Call handling

MS Office

CRM software

Tools

MS Office

CRM software

Jobbeschreibung

Receptionist needed in Nottingham, £13.70ph PAYE - Reference: OR118068

• To greet all visitors, guests and suppliers providing an efficient, professional, customer focused service.
• Provide basic advice, contacts and general information on services and those of partner organisations.
• To carry out general administration and call handling duties for any inbound and outbound campaign work as and when required by the wider service.
• To escape issues to line management in a timely and efficient way, ensuring people are kept updated of any ongoing issues as and when they occur
• To provide cover for other job share as and when required (stepping in to cover job-share partner for holidays and absence).
• To use NCC IT systems including Intranet, Viva Engage, NCC Website, CRM, MS office packages to input and retrieve data and information as required.
• To identify own areas of training and development to ensure that skills are continually improved, to ensure a high standard of service is provided.
• To work with line manager in terms of flexibility to ensure there are no gaps in staffing which could impact service provision.
• To provide and deliver a customer-centric service which reflects the standards set out in the “Customer Service Standards”
• To work with, and support line management to ensure that reception cover is provided in line with service requirements and business continuity
• To provide regular communication and support to all other team members ensuring that everyone has accurate information to work with on a day to day basis.

This is a full time role on a temporary contract basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.