Receptionist

JobsTrackR; Nottingham; On-site; GBP 26,000 - 30,000; Full time

Job summary

JobsTrackR in Nottingham is seeking a Receptionist for a full-time temporary role. You will greet visitors, answer calls, and provide information about services and partner organisations.

The position requires flexibility to cover for the job-share when needed and to work with line management to ensure seamless staffing. You will use NCC IT systems and MS Office to input and retrieve data, maintaining high service standards.

Qualifications

• Greet visitors with a friendly, professional manner.
• Provide basic information and directions to visitors and callers.
• Input and retrieve data using standard office systems.

Responsibilities

• Greet all visitors, guests and suppliers providing a professional customer-focused service.
• Provide basic advice and information on services and partner organisations.
• Carry out general administration and manage inbound/outbound call duties.

Job description

Receptionist needed in Nottingham, £13.70ph

PAYE - Reference: OR118068

1. To greet all visitors, guests and suppliers providing an efficient, professional, customer focused service.
2. Provide basic advice, contacts and general information on services and those of partner organisations.
3. To carry out general administration and call handling duties for any inbound and outbound campaign work as and when required by the wider service.
4. To elevate issues to line management in a timely and efficient way, ensuring people are kept updated of any ongoing issues as and when they occur
5. To provide cover for other job share as and when required (stepping in to cover job-share partner for holidays and absence).
6. To use NCC IT systems including Intranet, Viva Engage, NCC Website, CRM, MS office packages to input and retrieve data and information as required.
7. To identify own areas of training and development to ensure that skills are continually improved, to ensure a high standard of service is provided.
8. To work with line manager in terms of flexibility to ensure there are no gaps in staffing which could impact service provision.
9. To provide and deliver a customer-centric service which reflects the standards set out in the “Customer Service Standards”
10. To work with, and support line management to ensure that reception cover is provided in line with service requirements and business continuity
11. To provide regular communication and support to all other team members ensuring that everyone has accurate information to work with on a day to day basis.

This is a full time role on a temporary contract basis.

Essential Employment is an Equal Opportunities Employer.

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