Customer Service Assistant

Ritz Recruitment Ltd; Nottingham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Ritz Recruitment Ltd in Nottingham is seeking a friendly and professional Customer Service Assistant to join a busy student accommodation site. You will provide a welcoming front desk presence and outstanding support for residents.

The role involves handling enquiries by phone, email and in person, logging maintenance requests, and assisting with payments and events. Previous reception or hospitality experience is preferred, with solid IT skills and a proactive, calm attitude.

Qualifications

• Experience in busy customer service, reception, hospitality, hotel, or student accommodation environments.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office and basic IT systems.
• Calm, approachable, organised and dependable.
• Positive, proactive attitude and willingness to support where needed.

Responsibilities

• Act as the first point of contact for residents and visitors at the front desk.
• Handle enquiries professionally via phone, email, and face-to-face interactions.
• Maintain accurate records and ensure smooth shift handovers.
• Assist with resident queries, payments, and parcel deliveries.
• Prepare and maintain communal areas while supporting resident events and activities.
• Respond to incidents and follow health and safety procedures.
• Log and monitor maintenance requests and perform general administrative duties.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Organised

Dependable

Tools

Microsoft Office

Job description

Customer Service Assistant - £13.75 per hour

Nottingham (NG1),Immediate Start

A busy student accommodation site is looking for a friendly, professional, and customer-focused Reception / Customer Service Assistant to provide a welcoming presence and excellent support for residents.

Key Responsibilities

• Acting as the first point of contact for residents and visitors at the front desk
• Handling enquiries professionally via phone, email, and face-to-face interactions
• Maintaining accurate records and ensuring smooth shift handovers
• Assisting with resident queries, complaints, payments, and parcel deliveries
• Preparing and maintaining communal areas while supporting resident events and activities
• Responding appropriately to incidents and following all health and safety procedures
• Logging and monitoring maintenance requests, alongside general administrative duties

About You

• Previous experience in a busy customer service, reception, hospitality, hotel, or student accommodation environment
• Excellent communication and interpersonal skills
• Confident using Microsoft Office and other basic IT systems
• Calm, approachable, organised, and dependable
• A positive, proactive attitude with a willingness to support wherever needed