Customer Service Assistant

Confidential; East Midlands; On-site; GBP 18,000 - 21,000; Full time

Job summary

Confidential is seeking a friendly Reception / Customer Service Assistant to join a busy student accommodation site in Nottingham. You will be the first point of contact for residents and visitors and provide excellent support.

Role involves handling enquiries by phone, email and in person, maintaining records, assisting with payments and events, and supporting health and safety procedures. A positive, proactive attitude is essential.

Qualifications

• Experience in busy customer service, reception, hospitality, or student accommodation environment.
• Excellent communication and interpersonal skills.
• Confident using Microsoft Office and basic IT systems.

Responsibilities

• Act as the first point of contact for residents and visitors at the front desk.
• Handle enquiries by phone, email, and face-to-face interactions.
• Maintain accurate records and ensure smooth shift handovers.
• Assist with resident queries, payments, and parcel deliveries.
• Prepare and maintain communal areas and support resident events and activities.
• Respond to incidents and follow health and safety procedures.
• Log and monitor maintenance requests and perform general administrative duties.

Skills

Customer service

Reception

Hospitality

MS Office

Tools

MS Office

Job description

Customer Service Assistant - £13.75 per hour

Nottingham (NG1), Immediate Start

A busy student accommodation site is looking for a friendly, professional, and customer-focused Reception / Customer Service Assistant to provide a welcoming presence and excellent support for residents.

Key Responsibilities

• Acting as the first point of contact for residents and visitors at the front desk
• Handling enquiries professionally via phone, email, and face-to-face interactions
• Maintaining accurate records and ensuring smooth shift handovers
• Assisting with resident queries, complaints, payments, and parcel deliveries
• Preparing and maintaining communal areas while supporting resident events and activities
• Responding appropriately to incidents and following all health and safety procedures
• Logging and monitoring maintenance requests, alongside general administrative duties

About You

• Previous experience in a busy customer service, reception, hospitality, hotel, or student accommodation environment
• Excellent communication and interpersonal skills
• Confident using Microsoft Office and other basic IT systems
• Calm, approachable, organised, and dependable
• A positive, proactive attitude with a willingness to support wherever needed