Nottingham Receptionist - Temp, Customer-Focused

ESSENTIAL EMPLOYMENT LTD; Nottingham; On-site; GBP 16,000 - 22,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Receptionist in Nottingham to greet visitors and handle calls with a professional, customer‑focused approach. You will provide general information, manage ad hoc administration tasks and use CRM/MS Office systems to input and retrieve data.

The role requires flexibility to cover for job shares and to support line management in maintaining staffing levels and service continuity. This is a full‑time temporary contract on PAYE terms.

Qualifications

• Experience in customer-facing roles is desirable.
• Strong communication and organisational skills are expected.

Responsibilities

• Greet visitors, guests and suppliers in a professional, welcoming manner.
• Provide basic information and point people to appropriate services or partners.
• Carry out general administration and manage inbound/outbound calls.
• Escalate issues to line management promptly with updates.
• Provide cover for job shares when required.
• Use NCC IT systems (Intranet, Viva Engage, CRM, MS Office) to input/retrieve data.
• Identify training needs to maintain a high standard of service.
• Work with line manager to ensure staffing coverage and service continuity.
• Deliver a customer‑centred service aligned with the Customer Service Standards.
• Communicate effectively with the team to ensure accurate day‑to‑day information.

Skills

Greet visitors

Customer service

Administration

Call handling

MS Office

CRM software

Tools

MS Office

CRM software

Job description

ESSENTIAL EMPLOYMENT LTD is seeking a Receptionist in Nottingham to greet visitors and handle calls with a professional, customer‑focused approach. You will provide general information, manage ad hoc administration tasks and use CRM/MS Office systems to input and retrieve data.

The role requires flexibility to cover for job shares and to support line management in maintaining staffing levels and service continuity. This is a full‑time temporary contract on PAYE terms.