Receptionist

ISS; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facility management company in Manchester is seeking a Front of House professional to ensure a welcoming and efficient reception experience. You will represent the company with professionalism, manage enquiries, and provide administrative support. The ideal candidate has prior reception experience, strong communication skills, and a passion for customer service. This position offers a dynamic work environment in a supportive team.

Qualifications

• Experience in a corporate or hotel reception environment.
• Passion for customer service with a proactive attitude.
• Fluent written and spoken English.

Responsibilities

• Act as the first point of contact for clients and visitors.
• Manage enquiries and requests, resolving issues promptly.
• Prepare and maintain meeting rooms and reception areas.

Skills

Customer service

Strong communication skills

Organizational skills

IT literacy

Tools

MS Office

Job description

As the first point of contact, you will represent both ISS and our client with professionalism, ensuring the smooth running of reception and common areas.

You'll provide proactive, high-quality support to employees and visitors, creating a seamless and positive experience at every interaction. Act as the first point of contact for clients and visitors, delivering a professional, friendly, and welcoming service that creates an exceptional first impression.

Manage enquiries and requests, resolving issues promptly and arranging meeting room bookings, set-ups, AV, catering, and hospitality services.

Represent the business as a true ambassador, consistently demonstrating a proactive, customer-focused approach.

Prepare and maintain meeting rooms and reception areas to 5-star standards, ensuring they remain professional, clean, and fully equipped.

Coordinate incoming and outgoing mail, parcels, and courier services.

Provide administrative support, including logging helpdesk requests and handling phone and email queries.

Collaborate with colleagues to deliver a seamless client and visitor experience.

If you take pride in delivering exceptional service, have great communication skills, and want to be part of a supportive new team, we'd love to hear from you.

Requirements:

1. Previous Front of House experience in a corporate or hotel reception environment.
2. Demonstrates a genuine passion for customer service with a proactive, "going the extra mile" attitude.
3. Strong communication skills, including excellent telephone manner, interpersonal ability, and fluent written and spoken English.
4. Organised and resilient, able to prioritise effectively, multitask, and remain calm under pressure in fast-paced environments.
5. Confident using MS Office with good general IT literacy.
6. Holds or is willing to obtain an SIA Door Supervisor licence.
7. Collaborative team player with the ability to also work independently on own initiative.

Additional Information:

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We are committed to diversity and inclusion, supporting all applicants regardless of background or identity.

This job posting is active and accepting applications.