Receptionist

Richmond Villages; Letcombe Regis; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading care provider is seeking a part-time Receptionist in Letcombe Regis. In this role, you will provide excellent frontline support, manage visitor sign-ins, handle incoming calls, and deal with queries from residents. Applicants should have strong communication skills, a good telephone manner, and experience in switchboard operations. The position offers competitive pay of £12.40 per hour and an attractive benefits package including healthcare access, free meals, and a pension plan.

Benefits

Quick access to health support

Annual health product allowance

Free meal with every shift

20 days holidays plus bank holidays

Interest-free annual travel loan

Early access to earned wages

Pension plans

Parental leave schemes

Discounts at gyms and fitness facilities

Sick pay scheme

Qualifications

• Experience using a telephone switchboard.
• Experience in a reception or care home environment preferred.
• Ability to complete a DBS check.

Responsibilities

• Provide a warm welcome to visitors and manage sign-ins.
• Answer and direct incoming calls and relay messages.
• Handle queries from residents and provide necessary reports.
• Manage financial transactions and maintain accurate records.
• Oversee correspondence management and update records.

Skills

Strong communication skills

Excellent telephone manner

Microsoft Office proficiency

Attention to detail

Time management skills

Teamwork

Job description

Job Title

Receptionist

Location

Richmond Villages Letcombe Regis, South Street, Oxfordshire, OX12 9RG

Salary

£12.40 per hour & excellent benefits

Contract

Permanent

Shift Pattern

20 hrs per week – Tuesday to Friday, 5 hrs per day

Overview

We make health happen. Richmond Villages, a Bupa retirement village provider, delivers person‑centred care that supports independence and honours choice, helping residents live their best lives. You will receive a thorough induction, ongoing training and development, and access to apprenticeships. The role includes access to our online portal and LinkedIn Learning for personal development.

Responsibilities

• Provide a warm welcome to visitors, ensuring they sign in and refreshments are offered.
• Answer incoming calls, direct calls appropriately, and relay messages.
• Deal with queries from residents and report as required.
• Receive money from residents and families, provide receipts, and confirm payments.
• Keep the display information board up to date.
• Manage incoming and outgoing post, ensuring correspondence is dealt with promptly and outstanding items are reported to the Administrator.
• Make bookings and update records such as restaurant bookings, maintenance and transport requests.
• Maintain and report any issues with office equipment or make call‑outs.
• Maintain and update records such as master copy forms, room status reports and the village residents list.
• Additional tasks within the Finance & Administration Team.

Key Skills / Qualifications

With strong communication skills and an excellent telephone manner, you will have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and time‑management skills, working well within a team and on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.

Because we care for vulnerable people, we will need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost (£40).

Benefits

• My Healthcare – Quick, easy access to support, advice and treatment for a variety of health‑related issues, including remote GP, physiotherapy and mental health support – all available from one phone number 24/7.
• Annual allowance redeemable against a menu of Bupa healthcare products, worth approx. £350.
• Free meal with every shift.
• Holidays – 20 days + Bank Holidays.
• Long Service – Milestone rewards with e‑cards, extra holidays and money.
• Interest‑free annual travel loan to purchase public transport annual season tickets.
• Wagestream – Early access up to 40% of your earned wages within minutes.
• Bupa pension plans – find out more on our career site.
• Parental leave – schemes for adoption, birth parents and co‑parents – find out more on our career site.
• Menopause plan – empower women to seek advice, choose treatments and take control of their health.
• Discounts at gyms and fitness facilities across the UK.
• Sick pay scheme – in addition to statutory sick pay, to provide reassurance and financial support during longer absences.

Why Bupa

We’re a health insurer and provider with no shareholders; our customers are our focus. Our people drive the purpose of helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all people to “Be you at Bupa”, champion diversity and ensure our people represent the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments as part of our recruitment process to anyone that needs them.

Job Information

Time Type: Part time

Job Area: Care Home – Facilities & Home Support

Locations: Richmond Letcombe Regis Village