Receptionist

Lancashire & South Cumbria NHS Foundation Trust; Lancaster; On-site; GBP 20,000 - 23,000; Full time

Job summary

A healthcare provider in England is seeking a dedicated Receptionist to join their team. This role involves providing comprehensive administration and information service across the Eating Disorder Service. The ideal candidate will possess strong communication skills, knowledge of customer service, and problem-solving abilities. Applicants should have NVQ Level 2 in Customer Care or equivalent experience. This position offers flexible working patterns and the opportunity to contribute to a supportive healthcare environment.

Benefits

Flexible working patterns

Supportive work culture

Qualifications

• Must have knowledge of relevant customer service procedures.
• Experience in customer services or administration is preferred.
• Ability to make decisions and solve routine problems.

Responsibilities

• Provide a comprehensive administration and information service.
• Assist in providing a high standard, quality reception service.
• Work flexibly in response to needs of the service.

Skills

Customer service expertise

Strong communication skills

Problem-solving abilities

Education

NVQ Level 2 in Customer Care

Job description

Go back Lancashire & South Cumbria NHS Foundation Trust

Receptionist

The closing date is 27 January 2026

Applications are invited for a Band 2 Receptionist to work in our community team Eating Disorder Service to provide a comprehensive administration and information service across the service, and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service within designated base.

The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.

The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

The post holder will work flexibly in response to the needs of the service providing cover to various sites as directed by their line manager to ensure continuity of service provision.

About us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

Job responsibilities

For more details regarding this role, please review the Job Description and Person Specification attached.

Person Specification

Education

• NVQ Level 2 in Customer Care - or equivalent experience

Knowledge

• Knowledge of administrative systems and processes

Experience

• Previous experience in customer services or administration
• Excellent communication and interpersonal skills
• Ability to make decisions and solve routine problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust