Receptionist

NHS Jobs; Heanor; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £28,050 per year

Career progression opportunities

Supervision & support

Pension scheme

Cycle to work scheme

Employee discount

Job summary

Cygnet Elowen Hospital is seeking a dedicated Receptionist to be the welcoming face of the site and support the smooth day-to-day operations. The role involves greeting visitors, handling calls, and coordinating reception duties on a 40-hour week, with standard daytime shifts.

The ideal candidate will have proven reception or administrative experience, be highly organised, and comfortable using Windows-based software.

Qualifications

• Experience in customer-facing roles and front desk support.
• Good numeracy and literacy with confidentiality awareness.
• Proficient with standard office software and phone systems.

Responsibilities

• Provide a professional, welcoming reception experience
• Greet visitors and notify staff of arrival
• Ensure sign-in/out and patient movement is recorded
• Answer and transfer calls; take messages as needed
• Sort and distribute post; assist with general office duties
• Keep reception area clean and tidy
• Promote safety and security on site and ensure protocol compliance

Skills

Reception experience

Organised

Computer literacy

Telephone systems

Communication skills

Attention to detail

Education

GCSE Maths & English

Tools

Microsoft Windows

Word

Excel

Outlook

Job description

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it. Are you an organised and personable individual who enjoys helping others? Cygnet Group is looking for a dedicated Receptionist to be the welcoming face of Cygnet Elowen Hospital, delivering outstanding customer service and supporting the smooth day-to-day running of our service. Working 40 hours per week, Monday to Friday, with shifts of 8:00 am - 4:00 pm or 9:00 am - 5:00 pm, you'll play an important role in creating a positive experience for visitors, colleagues and the people in our care. Cygnet Elowen Hospital, our hospital for adults located in Derbyshire, exemplifies our commitment to excellence in health care. This service offers a safe and secure care pathway tailored for individuals with eating disorders, as well as those with complex personality disorders with disordered eating. With a dedicated team of specialists and a compassionate approach, Cygnet Elowen Hospital is designed to provide specialist support and treatment, fostering a positive recovery pathway in a nurturing environment.

Your Day-to-Day

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returni ng are recorded appropriately
• Answer & transfer all incoming calls and take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are...

• An experienced receptionist/administrator used to liaising with customers/clients
• Organised, naturally helpful and a good multi-tasker
• Computer literate including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Why Cygnet?

Well offer you Salary: £28,050 Per Annum Strong career progression opportunities Expert supervision & support Employee referral scheme Pension scheme Cycle to work scheme & employee discount savings

Please note that successful candidates will be required to undergo an enhanced DBS check. We reserve the right to close this vacancy early if we receive sufficient applications for the role.