Receptionist

Cygnet; Heanor; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Employee discount savings

Strong career progression

Job summary

Cygnet Elowen Hospital in Heanor welcomes a dedicated Receptionist to deliver outstanding customer service and support daily operations. Youll act as the first point of contact for visitors and staff, ensuring a smooth, secure experience.

Working 40 hours weekly, Monday to Friday, 9:00 am - 5:00 pm, you will manage welcome duties, post, calls, and general administration while upholding confidentiality and safety standards at the site.

Qualifications

• Experienced receptionist/administrator to liaise with customers/clients.
• Organised, helpful and able to multitask.
• Computer literate: Windows/Word/Excel/Outlook.
• Knowledgeable of telephone systems.
• Polite, friendly and able to communicate effectively.
• GCSE Maths and English with good numeracy/literacy.
• Diligent and accurate with attention to confidentiality.

Responsibilities

• Provide a professional, welcoming reception experience.
• Greet visitors and notify staff of arrivals.
• Ensure visitors sign in and out; track patients leaving/returning.
• Answer and transfer calls; take messages as needed.
• Sort and distribute post; assist with general office duties.
• Keep reception area clean and tidy; maintain safety protocols.

Skills

Receptionist experience

Organised

Multi-tasking

Computer literacy

Telephone systems

Excellent communication

Confidentiality

numeracy & literacy (GCSE Maths & Eng

Education

GCSE Maths and English

Tools

Windows

Word

Excel

Outlook

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Are you an organised and personable individual who enjoys helping others?

Cygnet Group is looking for a dedicated Receptionist to be the welcoming face of Cygnet Elowen Hospital, delivering outstanding customer service and supporting the smooth day-to-day running of our service.

Working 40 hours per week, Monday to Friday, with shifts of 9:00 am - 5:00 pm, you'll play an important role in creating a positive experience for visitors, colleagues and the people in our care.

Cygnet Elowen Hospital, our hospital for adults located in Derbyshire, exemplifies our commitment to excellence in health care.

This service offers a safe and secure care pathway tailored for individuals with eating disorders, as well as those with complex personality disorders with disordered eating. With a dedicated team of specialists and a compassionate approach, Cygnet Elowen Hospital is designed to provide specialist support and treatment, fostering a positive recovery pathway in a nurturing environment.

Receptionist

Company: Cygnet

Salary: £28,050 to £28,050 a year

Hours: Full-time

Location: Heanor, DE75 7JH

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 26 Nov 2026

Your Day-to-Day...

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls and take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are...

• An experienced receptionist/administrator used to liaising with customers/clients
• Organised, naturally helpful and a good multi-tasker
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Why Cygnet? We’ll offer you…

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Cycle to work scheme & employee discount savings

Please note that successful candidates will be required to undergo an enhanced DBS check.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.