Receptionist

Cygnet; East Midlands; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Employee discount savings

Job summary

Cygnet Elowen Hospital in Derbyshire seeks a dedicated Receptionist to be the welcoming face of the service, delivering outstanding customer care and supporting daily operations.

Working 40 hours per week, Monday to Friday, with shifts from 8:00 am–4:00 pm or 9:00 am–5:00 pm, the role focuses on creating a positive experience for visitors and colleagues while maintaining confidentiality and efficient front-desk processes.

Qualifications

• Experience as receptionist/administrator handling front-desk duties.
• Excellent communication and customer-service ethos.
• Confidential handling of sensitive information.
• Proficient with standard office software.

Responsibilities

• Provide professional, welcoming reception experience.
• Greet visitors and notify staff of arrival.
• Ensure sign-in/out and patient movement recorded.
• Answer and transfer calls and take messages.
• Sort post and assist with general office tasks.

Skills

Customer service

Organisational skills

Multitasking

Telephone handling

Communication

Confidentiality

Education

GCSE Maths and English

Tools

Windows/Word/Excel/Outlook

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Are you an organised and personable individual who enjoys helping others?

Cygnet Group is looking for a dedicated Receptionist to be the welcoming face of Cygnet Elowen Hospital, delivering outstanding customer service and supporting the smooth day-to-day running of our service.

Working 40 hours per week, Monday to Friday, with shifts of 8:00 am - 4:00 pm or 9:00 am - 5:00 pm, you'll play an important role in creating a positive experience for visitors, colleagues and the people in our care.

Cygnet Elowen Hospital, our hospital for adults located in Derbyshire, exemplifies our commitment to excellence in health care.

This service offers a safe and secure care pathway tailored for individuals with eating disorders, as well as those with complex personality disorders with disordered eating. With a dedicated team of specialists and a compassionate approach, Cygnet Elowen Hospital is designed to provide specialist support and treatment, fostering a positive recovery pathway in a nurturing environment.

Your Day-to-Day...

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls and take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are...

• An experienced receptionist/administrator used to liaising with customers/clients
• Organised, naturally helpful and a good multi-tasker
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Why Cygnet? We’ll offer you…

• Salary: £28,050 Per Annum
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Cycle to work scheme & employee discount savings

Please note that successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference – we want to talk to you.