Receptionist

Cygnet Health Care; Baildon; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Strong career progression

Expert supervision & support

Employee referral scheme

Pension scheme

Cycle to work scheme & employee discou

Job summary

Cygnet Group is seeking a dedicated Receptionist for Cygnet Elowen Hospital in Derbyshire. The role is 40 hours per week, Monday to Friday, with 8:00 am–4:00 pm or 9:00 am–5:00 pm shifts, delivering outstanding customer service and supporting day-to-day operations.

You will greet visitors, manage sign-in/out, handle calls, and assist with general admin tasks. The hospital provides a safe care pathway for adults with eating disorders and complex needs, with a compassionate, team-based environment

Qualifications

• Experience as receptionist/administrator
• Organised and helpful with strong multi-tasking
• Proficient in Windows, Word, Excel, Outlook
• Confidentiality and data handling

Responsibilities

• Provide a professional, welcoming reception experience
• Greet visitors and notify staff on arrival
• Ensure sign in/out; record patient movements
• Answer and transfer calls; take messages
• Sort mail and assist with general office duties
• Keep reception area clean and tidy
• Promote safety and security; follow site protocols

Skills

Organised

Communication skills

Customer service

Multitasking

Confidentiality

Education

GCSE Maths & English

Tools

Windows

Word

Excel

Outlook

Job description

Are you an organised and personable individual who enjoys helping others? Cygnet Group is looking for a dedicated Receptionist to be the welcoming face of Cygnet Elowen Hospital, delivering outstanding customer service and supporting the smooth day-to-day running of our service. Working 40 hours per week, Monday to Friday, with shifts of 8:00 am - 4:00 pm or 9:00 am - 5:00 pm, you'll play an important role in creating a positive experience for visitors, colleagues and the people in our care. Cygnet Elowen Hospital, our hospital for adults located in Derbyshire, exemplifies our commitment to excellence in health care. This service offers a safe and secure care pathway tailored for individuals with eating disorders, as well as those with complex personality disorders with disordered eating. With a dedicated team of specialists and a compassionate approach, Cygnet Elowen Hospital is designed to provide specialist support and treatment, fostering a positive recovery pathway in a nurturing environment.

Day-to-Day responsibilities

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls and take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

What we ask of you

• An experienced receptionist/administrator used to liaising with customers/clients
• Organised, naturally helpful and a good multi-tasker
• Computer literate including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Salary & benefits

Salary: £28,050 Per Annum

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Cycle to work scheme & employee discount savings

Please note that successful candidates will be required to undergo an enhanced DBS check.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.