Receptionist

Cygnet Group; Lancashire; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Cygnet Newton House in Blackpool is seeking an experienced receptionist to join our team on a full-time basis, working 40 hours per week from 09:00 to 17:00, Monday to Friday. The role involves welcoming visitors, handling calls, and maintaining a tidy reception area.

You will liaise with staff, support daily office duties, ensure security protocols are followed, and contribute to a calm, professional environment in our inpatient and community rehabilitation services.

Qualifications

• Experience liaising with customers/clients in a front-desk or reception setting.
• Excellent communication skills and a polite, friendly manner.
• Strong numeracy and literacy with attention to confidentiality.

Responsibilities

• Provide a professional, welcoming reception experience.
• Greet visitors and notify staff of arrivals.
• Ensure sign-in/out and track patient movements as required.
• Answer and transfer all incoming calls, taking messages when needed.
• Sort and distribute post and assist with general office duties.
• Keep the reception area clean and tidy.
• Promote safety and security of all site users and ensure staff follow security protocols.

Skills

Receptionist experience

Customer service

Communication skills

Numeracy

Education

GCSE Maths and English

Tools

Windows

Word

Excel

Outlook

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for an experienced Receptionist to join our team at Cygnet Newton House. You will be working full time, 40 hours per week, Monday to Friday 09:00am to 17:00pm.

Cygnet Newton House offers both a high support inpatient rehabilitation (level 2) service and community rehabilitation (level 1) service for men. The service is dedicated to providing a high quality environment for promoting long-term recovery.

From admission, the team work with the men we support to maximise positive outcomes and recovery, while focusing on discharge plans to support them to move on to the least restrictive environment for them. Our dedicated clinical team provide a multi-disciplinary input including occupational therapy, psychology, psychiatry and vocational training.

Located 1 mile from Blackpool centre, Cygnet Newton House benefits from being close to plenty of amenities. There are good public transport links in the area with regular buses to the beach and other popular locations – the bus stop is just outside the service.

Your Day-to-Day…

• Salary: £28,050 per annum
• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls and take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are…

• An experienced receptionist/administrator used to liaising with customers/clients
• Organised, naturally helpful and a good multi-tasker
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Why Cygnet? We’ll offer you…

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Cycle to work scheme & employee discount saving

Please note: successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference – we want to talk to you.