Receptionist

Hastings & Rother Healthcare; Hastings; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Hastings is seeking a full-time receptionist. The role involves assisting patients, providing customer service, and supporting the practice team. Essential qualifications include GCSE Level C in English and experience with the general public. Strong communication and organizational skills are key. The position is in a dynamic environment that values team collaboration and customer care.

Benefits

NHS Pension scheme

Opportunities for staff development

Qualifications

• Experience of working with the general public.
• Good interpersonal skills and willingness to work flexibly.
• Ability to work under pressure and prioritize workload.

Responsibilities

• Assist and direct patients to the appropriate service or healthcare professional.
• Provide general assistance to the practice team.
• Project a positive and friendly image to patients.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Organizational skills

Education

Minimum of GCSE Level C in English or equivalent

Tools

Microsoft Word

Excel

Job description

Enjoy working as part of a team?

Provide excellent customer service face to face as well as over the telephone?

Want to be part of a rapidly growing organisation?

Thrive in a busy working environment?

If this sounds like you, then we would love to hear from you!

HRH are currently looking to recruit a full time receptionist to join our dynamic and evolving organisation.

Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as a Receptionist in General Practice.

Main Duties of the job

Our reception roles are varied, interesting and applicants should be self-motivated and dedicated to providing excellent customer service. The successful candidate would be someone who enjoys working in a fast-paced environment and who can provide excellent customer service, compassion and support to our patients. Excellent communication and team-working skills are essential. If you think this sounds like you, are looking for a new challenge and would like to become part of our rapidly expanding and developing team, then we would love to hear from you.

About Us

Hastings & Rother Healthcare (HRH) consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards. Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as a Receptionist in General Practice.

We are able to offer full and part time hours, within an enjoyable working environment, as well as offering opportunities for staff to develop and an opportunity to join the NHS Pension scheme.

Interview date: 26th November 2025

Previous Applicants Need Not Apply

We reserve the right to close this advertisement early if we receive a high volume of applications.

HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

Job Responsibilities

Hastings & Rother Healthcare

Purpose of the role:

To assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Please refer to the link for the full job description.

Essential Experience

• Minimum of GCSE Level C in English or equivalent
• Experience of working with the general public
• Knowledge of general office procedures
• IT literacy including excellent proficiency in word processing, excel and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
• Good organisational skills
• The ability to ensure a calming manner when communicating with difficult people, in person or on the telephone
• Confident and effective communication skills, both verbally and in writing
• The ability to respond flexibly to the demands of the post
• The ability to work effectively as a member of a team
• Maintain confidentiality at all times
• Understand and have a commitment to the principles of equal opportunity and diversity
• Manage and prioritise multiple tasks
• Understand the accuracy when dealing with patient records
• Use a methodical working approach and meet deadlines
• Be able to work under pressure and have clear systems/strategies in order to prioritise workload
• Be proactive and able to use own initiative to complete tasks and projects

Desirable

• Experience of General Practice
• Knowledge of EMIS Web

Essential Qualifications

• Minimum of GCSE Level C in English or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.