Receptionist

The Falstaff - Reception; Harbledown; Presencial; GBP 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday day off

Staff discounts on accommodation

Generous holiday allowance

Personal and professional development

Resumo da oferta

The Falstaff Hotel in Canterbury is seeking a friendly and professional Reception team member to greet guests, manage check-ins and reservations, and respond to enquiries. You will ensure a warm welcome and accurate bookings in a busy hospitality environment.

You will handle payments, coordinate with housekeeping, and resolve guest queries efficiently, delivering outstanding customer service in a fast-paced setting.

Qualificações

• First point of contact for guests, providing a warm welcome.
• Handle check-ins and check-outs with accuracy.
• Respond to guest inquiries in person and by phone.

Responsabilidades

• Process payments and ensure accurate booking information.
• Coordinate with housekeeping and other departments.
• Resolve guest queries in a courteous, efficient manner.

Conhecimentos

Excellent communication

Attention to detail

Customer service oriented

Descrição da oferta de emprego

The Falstaff Hotel has been a focus for hospitality in Canterbury for over 600 years. A traditional 15th century coaching inn, the hotel is steeped in history. Over the years the hotel has been extended through conversions on an adjacent Wood Mill and a former pub, The Tap.Located just a few steps away from the Westgate Towers, the hotel is within easy walking distance of Canterbury City centre and all that it has to offer, including the world-famous Norman Cathedral (designated a World Heritage site) castle, museums, shops and a choice of over 200 restaurants.

We are on a look out for a friendly and professional Reception team member to join our team. As the first point of contact for our guests, you will provide a warm welcome, manage check-ins and check-outs, handle reservations, and respond to guest enquiries both in person and over the phone. The role involves processing payments, ensuring accurate booking information, coordinating with housekeeping and other departments, and resolving guest queries efficiently and courteously. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for delivering outstanding customer service in a fast-paced hotel environment.

Qualities we are looking for:

• Punctual, reliable and trustworthy
• Have a genuine passion for hospitality
• Can-do attitude
• Team player who communicates well with colleagues

Perks:

• Events and opportunities to develop yourself personally and professionally
• Birthday guaranteed as day off as well as additional day’s holiday
• Generous discounts on accommodation at our hotels
• 5.6 weeks’ holiday per year pro rata
• Being part of a friendly and passionate team

Diversity

The Falstaff, Canterbury is proud to be an equal opportunities workplace that seeks to recruit, develop and train the most talented people from a variety of backgrounds, perspectives and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientation, as well as parents, students, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the position. Experience is not essential; we are seeking creative people with a “can do” attitude and commitment to what we do.

Compensation: Competitive salary