Hotel Staff

Venture Hotels - Bra_304; South Cheriton; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Pension contributions

33% brand discounts

Employee assistance program

Maternity/paternity policies

Menopause friendly employer

40% family discount for loved ones

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Zusammenfassung

Venture Hotels is seeking a receptionist to create memorable experiences for guests, from check-in to recommending services. You will join a fun, inclusive team and grow your skills while ensuring smooth Front of House operations.

Responsibilities include greeting guests, handling calls, and maintaining a safe, clean environment. Shifts are 07:00–15:00 or 15:00–21:00, with a competitive salary and benefits in the hospitality sector.

Qualifikationen

• Willingness to learn and expand your skills.
• Great eye for detail, ensuring precise service and drink preparation.
• Passion for giving great service and warm welcomes.
• Positive can-do attitude and strong teamwork.
• Sufficient spoken and written English to perform role and understand allergen controls.

Aufgaben

• Provide customers with a heartfelt and memorable experience each visit.
• Meet and greet guests and check them in upon arrival.
• Answer telephone enquiries and handle customer complaints to ensure a pleasant stay.
• Keep front of house safe, legal, and clean, addressing issues quickly and safely.
• Work 3 shifts per week as 07:00–15:00 or 15:00–21:00.

Kenntnisse

Customer service

Attention to detail

English communication

Team player

Willingness to learn

Jobbeschreibung

Job Description

As a receptionist, you'll be key to creating unforgettable moments for customers, whether you're checking in a guest or recommending the perfect drink to a customer after a long day, you'll keep the good times flowing. You'll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

As a Hotel Staff, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• 3 shifts a week either 07:00 - 15:00 or 15:00 - 21:00

What you'll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We're all about rewarding our team’s hard work, that’s why…

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.