Receptionist

Edwardian Hotels London; Manchester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum including BH

Complimentary hot meals and beverages

Annual complimentary night stays

Staff discounts on accommodation

Company pension scheme

Training and development programs

Job summary

Edwardian Hotels London in Manchester is seeking a Receptionist to join the Front of House Team at The Edwardian Manchester Hotel. You will welcome guests, manage check-ins/outs, handle payments, and provide personalised service throughout their stay.

The role requires previous hotel reception experience, knowledge of Opera, Office 365, Salesforce and Review Pro, and excellent English language skills to ensure a high standard of guest satisfaction.

Qualifications

• Previous hotel reception experience ideally in 4- or 5-star operation.
• Proficiency with Opera, Office 365, Salesforce and Review Pro.
• Excellent attention to detail and customer service skills.
• Impeccable written and spoken English.

Responsibilities

• Handle guest check-in and check-out, delivering high service levels.
• Process cash payments and maintain a cash float per standards.
• Respond to guest communications with personalised service.
• Assist with daily administrative tasks in the department.
• Anticipate guest needs and promote hotel amenities.
• Gather guest information to update the database for personalised service.

Skills

Previous hotel reception experience

Attention to detail

Customer service

English language

Tools

Opera

Office 365

Salesforce

Review Pro

Job description

oin the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.

We are currently recruiting for a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel.

Overview

• An amazing opportunity to join the Front of House Team at The Edwardian Manchester Hotel as a Receptionist.
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, room and assisting with general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests.
• You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.

About You

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.