Receptionist

The Falstaff - Reception; Canterbury; Presencial; GBP 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Personal development events

Birthday day off

Accommodation discounts

5.6 weeks holiday

Friendly team

Resumo da oferta

The Falstaff in Canterbury is seeking a friendly and professional Reception team member to welcome guests, manage check-ins and check-outs, handle reservations and respond to enquiries both in person and over the phone.

You will process payments, coordinate with housekeeping and other departments, and aim to deliver outstanding customer service in a fast-paced hotel environment. Experience is helpful, but a can-do attitude is valued.

Qualificações

• Excellent communication skills, both in person and over the phone.
• Strong attention to detail in bookings and payments.
• Genuine passion for hospitality and guest service.
• Team player with a can-do attitude.

Responsabilidades

• Greet guests on arrival and manage check-ins/check-outs.
• Handle reservations and guest enquiries via phone and email.
• Coordinate with housekeeping and other departments to ensure smooth operations.

Conhecimentos

Communication skills

Attention to detail

Hospitality mindset

Team player

Descrição da oferta de emprego

The Falstaff Hotel has been a focus for hospitality in Canterbury for over 600 years. A traditional 15th century coaching inn, the hotel is steeped in history. Over the years the hotel has been extended through conversions on an adjacent Wood Mill and a former pub, The Tap.Located just a few steps away from the Westgate Towers, the hotel is within easy walking distance of Canterbury City centre and all that it has to offer, including the world-famous Norman Cathedral (designated a World Heritage site) castle, museums, shops and a choice of over 200 restaurants.

We are on a look out for a friendly and professional Reception team member to join our team. As the first point of contact for our guests, you will provide a warm welcome, manage check-ins and check-outs, handle reservations, and respond to guest enquiries both in person and over the phone. The role involves processing payments, ensuring accurate booking information, coordinating with housekeeping and other departments, and resolving guest queries efficiently and courteously. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for delivering outstanding customer service in a fast-paced hotel environment.

Qualities we are looking for:

• Punctual, reliable and trustworthy
• Have a genuine passion for hospitality
• Can-do attitude
• Team player who communicates well with colleagues

Perks:

• Events and opportunities to develop yourself personally and professionally
• Birthday guaranteed as day off as well as additional day’s holiday
• Generous discounts on accommodation at our hotels
• 5.6 weeks’ holiday per year pro rata
• Being part of a friendly and passionate team

Diversity

The Falstaff, Canterbury is proud to be an equal opportunities workplace that seeks to recruit, develop and train the most talented people from a variety of backgrounds, perspectives and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientation, as well as parents, students, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the position. Experience is not essential; we are seeking creative people with a “can do” attitude and commitment to what we do.

Compensation: Competitive salary