Receptionist

Edwardian Group; Manchester; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Hot meals provided

Unlimited beverages

Refer a friend scheme

Complimentary nights

Discount platform

Pension scheme

Social events

Recognition events

Wellbeing champions

Medical appointments

Edwardian Academy access

Promotion opportunities

Job summary

Edwardian Hotels London is recruiting a Receptionist for the Front of House Team at The Edwardian Manchester Hotel. You will welcome guests, manage check-in and check-out, and deliver outstanding service in a 5-star environment.

You will handle cash payments, respond to guest communications, support daily admin tasks and promote hotel outlets. The role requires a keen eye for detail, excellent English, and proficiency with Opera, Office 365, Salesforce and Review Pro.

Qualifications

• Hotel reception experience at 4- or 5-star property.
• Proficient with Opera, Office 365, Salesforce and Review Pro.
• Excellent attention to detail and customer service.
• Impeccable written and spoken English.

Responsibilities

• Handle all aspects of guest journey from check-in to check-out.
• Manage cash payments and float per company standards.
• Respond to guest communications with personalised service.
• Assist with daily admin tasks within the department.
• Anticipate guest needs and personalise experiences.
• Promote hotel amenities and outlets; arrange in-house services.
• Collect guest data to update our client database.

Skills

Front desk experience

IT applications proficiency

Tools

Opera

Office 365

Salesforce

Review Pro

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.

We are currently recruiting for a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel.

Overview:

• An amazing opportunity to join the Front of House Team at The Edwardian Manchester Hotel as a Receptionist.
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, room and assisting with general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests.
• You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.

About You:

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels

• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary