Receptionist

Crimson Hotels Group; Greater London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading hotel group in Greater London is seeking a Receptionist to provide exceptional customer service in a vibrant hotel environment. The role involves greeting guests, managing check-ins, handling inquiries, and ensuring satisfaction throughout their stay. Ideal candidates should possess excellent communication skills, organizational abilities, and prior experience in hospitality or customer service. The role offers numerous employee perks and a supportive work culture focused on inclusivity and recognition.

Benefits

Discounted stays around the world

Free meal on duty + unlimited hot drinks

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme

Learning and development opportunities

Recognition and reward schemes

Qualifications

• Friendly and organized Receptionist with a passion for customer service.
• Excellent verbal and written communication skills.
• Confidence in using technology and handling a fast-paced environment.
• Previous experience in hospitality or customer-facing role preferred.

Responsibilities

• Greet and check in guests, ensuring accurate detail entry.
• Assist guests with requests and resolve complaints professionally.
• Handle payments and make changes to reservations as needed.

Skills

Excellent communication skills

Organizational skills

Problem-solving attitude

Customer service experience

Job description

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels- We believe great people deserve great perks:

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London – Heathrow T5 which is a 300-room hotel- perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

What your day will look like?

You’ll start your day by warmly welcoming and checking in guests, ensuring all their details are accurately entered into our system. Throughout the day, you’ll assist guests with any needs they may have during their stay, answer phone calls, take payments, and make any necessary changes to reservations. You’ll also play a key role in resolving guest complaints in a professional and timely manner, helping to ensure a smooth and enjoyable experience for all.

What You’ll Bring?

We’re looking for a friendly and organized Receptionist who enjoys welcoming guests and providing outstanding customer service. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You’ll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you’ll have previous experience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

Ready to join us? Apply now and let’s grow together.