Receptionist

Farley Road Medical Practice; Greater London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community healthcare practice in Greater London is seeking a part-time Receptionist to support their clinical team. The role requires excellent communication skills and the ability to manage queries effectively. Key responsibilities include answering phone calls, processing appointment requests, and maintaining a tidy workspace. Previous experience in a GP practice is preferred. This position is permanent and offers a vibrant working environment, ideal for someone looking to be part of a dedicated team.

Qualifications

• Ability to organise workload priorities.
• Ability to use own judgement when dealing with problems.
• Ability to communicate positively with patients and the practice team.

Responsibilities

• Answer incoming telephone calls, transferring as necessary.
• Manage all queries efficiently and maintain a clean working area.
• Process appointment requests and maintain the practice appointment system.

Skills

Good verbal and oral communication skills

Excellent telephone manner

Good computer skills

Excellent interpersonal skills

Tools

EMIS Web System

Microsoft Word

Microsoft Excel

Job description

As a Receptionist, you will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

No day is ever the same, and we would love to have you on our team!

The post-holder will be an integral part of the general practice team.

Main duties of the job

We are looking for a part-time, permanent Receptionist to join our fantastic team.

Hours available (16.5 hours over 3 days, starting as soon as possible):

• Monday: 8:00am – 1:30pm
• Friday: 1:30pm – 7:00pm

The role involves supporting patients over the telephone, in person, and online.

Please note that only shortlisted candidates will be contacted for an interview.

If you are currently a patient at Farley Road Medical Practice and are offered this position, you will need to register with another GP surgery before starting employment.

About us

Our team includes 2 GP partners, 5 salaried GPs, 1 Advanced Nurse Practitioner, 2 Practice Nurses, and 2 Health Care Assistants. Through our PCN ARRS staff, were fortunate to have a dedicated Clinical Pharmacist, Social Prescriber, and Care Coordinators. Additionally, we have weekly access to 1 physiotherapist and 1 Mental Health Practitioner.

The clinicians are supported by a highly skilled administrative team, with the Reception team at its core. Therefore, having a strong reception management structure is essential to maintaining the smooth operation of the practice.

Job responsibilities

• Answer incoming telephone calls, transferring them or handling the callers request appropriately.
• Signpost patients to the appropriate service.
• Manage all queries efficiently and as required.
• Provide holiday and sickness cover when needed.
• Maintain a clean, tidy, and effective working area at all times.
• Process appointment requests both same-day and future via telephone and in person.
• Maintain and monitor the practice appointment system.
• Process patients' change of address and maintain knowledge of the practice boundary area.
• Process repeat prescription requests in line with practice guidelines.Complete data entry for new and temporary registrations and update patient information as required.
• Carry out other administrative tasks as needed.
• Ensure building security, including thorough knowledge of doors, windows, and alarms.
• Undertake any additional tasks allocated by management.

Person Specification

Qualities/ Attributes

• Ability to organise workload priorities
• Ability to use own judgement and initiative when dealing with problems and enquiries
• Good verbal and oral communication skills
• Excellent telephone manner
• Ability to communicate positively with patients and all members of the practice team and outside organisations
• Ability to recognise, accept and adhere to the need for strict confidentiality
• Good knowledge of English language and grammar
• Ability to work independently, but also as a team member
• Flexible and adaptable
• Full driving licence

Experience

• Previous experience in dealing with the public
• Previous work experience at a GP Practice
• Experience of the EMIS Web System

Knowledge/ Skills

• Good computer skills, Microsoft Word and Excel
• Excellent interpersonal and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.