Receptionist

Cornwall Staff Agency Limited; East Devon; On-site; GBP 12,000 - 18,000; Full time

Job summary

East Devon hotel is seeking a friendly hotel receptionist to join their team. Training will be provided, so previous reception experience is beneficial but not essential. You will manage bookings, answer calls, respond to emails, and pass information to relevant departments.

You will also help maintain a welcoming, tidy reception area and support other hotel operations as needed. The role requires a positive attitude and good communication skills, with a professional appearance.

Qualifications

• GCSE Maths and English at Grade 4 or equivalent.
• Experience in hotel reception is beneficial but not essential.
• Willingness to learn and follow training.
• Strong communication and customer service focus.

Responsibilities

• Manage hotel bookings accurately and efficiently.
• Answer incoming and outgoing calls in a friendly manner.
• Respond to emails and pass information to relevant departments.
• Carry out general administrative duties, including hotel banking.
• Provide a welcoming and professional service to guests.
• Maintain a clean, tidy reception area and ensure equipment works.
• Follow health and safety and hotel policies.
• Work with other departments for smooth day-to-day operations.
• Undertake additional duties as required.

Skills

Positive attitude

Excellent communication

Customer service

Organisational skills

Attention to detail

Team player

Professional appearance

Flexibility

Education

GCSE Maths and English (Grade 4+)

Tools

Hotel booking systems

Computer literacy

Job description

Shift pattern: A mixture of early shifts (7.30am to 3.30pm) and late shifts (2.30pm to 10.30pm), 5 days over 7, to include weekends.

Start Date: ASAP

We are recruiting on behalf of our client, a well-established hotel in East Devon, who is looking for a friendly, professional and customer-focused Hotel Receptionist to join their team. This is an excellent opportunity for someone who enjoys working with people, has a positive attitude and is passionate about delivering exceptional customer service. Previous hotel reception experience is beneficial but not essential, as full training will be provided.

Key Responsibilities

• Manage hotel bookings accurately and efficiently, ensuring reservations are recorded and maintained correctly.
• Answer incoming and outgoing telephone calls in a friendly and professional manner.
• Respond to emails, record messages and ensure information is passed on to the relevant departments.
• Carry out general administrative duties, including hotel banking.
• Provide a welcoming and professional service to guests, ensuring a high standard of customer care at all times.
• Maintain a clean, tidy and organised reception area, ensuring equipment is in good working order.
• Follow company policies and procedures, including health and safety, fire safety and other relevant legal requirements.
• Work closely with other departments to ensure the smooth day-to-day running of the hotel.
• Undertake any additional duties as required.

The Ideal Candidate

We are looking for someone who demonstrates the following skills and qualities:

• A positive attitude and a willingness to learn.
• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• GCSE Maths and English at Grade 4 or equivalent.
• Good organisational skills and attention to detail.
• Confidence using computer systems; experience with hotel booking systems would be an advantage, but is not essential.
• A flexible approach to work and the ability to adapt to different situations.
• The ability to work independently and as part of a team.
• A professional appearance and willingness to adhere to the hotel's uniform and presentation standards.

Experience

Previous experience in a hotel reception or customer service role would be an advantage, but it is not essential. Full training will be provided for the right candidate.