Hotel Receptionist

DDH Recruitment Ltd; Sidmouth; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Shared live-in accommodation

Accommodation charge £49/week

Job summary

DDH Recruitment Ltd is seeking a Receptionist/Sr. Receptionist for a luxury Sidmouth hotel. You will be the first point of contact, greeting guests, answering calls, handling reservations and enquiries at a busy front desk.

The role demands a friendly, professional demeanor and good organisation; training will be given for front-of-house systems. It is a permanent, full-time position with shared live-in accommodation available at £49 per week.

Qualifications

• Outgoing and friendly with strong communication skills.
• Front-of-house experience is a plus; full training will be provided.
• Hotel reception duties and guest enquiries handling.

Responsibilities

• Answer calls and handle guest enquiries.
• Check guests in and out and take reservations.
• Work with housekeeping to prepare rooms.
• Provide high level of customer service in a busy front desk environment.

Skills

Communication

Guest service

Front desk experience

Job description

Job title: Receptionist/Sr. Receptionist

Salary: Up to 17,000 GBP

Location: Sidmouth, Devon

Type of contract: Permanent

Workplace description

This hotel is one of the leading luxury hotels in Devon and the West Country. Standing in five acres of beautifully landscaped grounds it overlooks Sidmouth bay, and it's just a short stroll from the centre of this elegant resort town. The hotel offers you first-class cuisine. Each day our chefs select the freshest ingredients sourced wherever possible from trusted Devon suppliers to create delicious table d'hôte and a la carte menus that will surprise and delight you. The luxurious en-suite bedrooms are beautifully furnished, and most have private balconies facing south with exceptional sea views of the beautiful Sidmouth seafront.

Main duties and responsibilities

• You must be an outgoing and friendly person and possess good communication skills. Previous experience of Front of House Systems would be an advantage but full training will be given to the right candidate.
• You will be required to assist in the day-to-day running of the reception area, answering calls, handling guest enquiries, checking guests in and out, taking reservations.
• You will work closely with other hotel departments, especially housekeeping, to ensure rooms are ready for guests to check in.
• This is a busy front desk so you must be organized and able to work as a team or on your own initiative, providing a high level of customer service at all times.

Essential criteria

You will ideally have previous reception experience within a good quality hotel

Accommodation provided

Yes (shared live in accommodation to begin with)

Charge for accommodation

49 GBP per week