Hotel Receptionist

Cornwall Staff Agency Ltd; Sidmouth; On-site; GBP 22,000 - 27,000; Full time

Job summary

Cornwall Staff Agency Ltd is recruiting on behalf of a well-established hotel in East Devon for a friendly Hotel Receptionist to join the team. The role involves managing bookings, answering calls, handling emails and delivering outstanding customer service at a welcoming reception.

Shifts include early and late hours, 5 days over 7 with weekend work; start ASAP. Salary £24,784.50 per year with training provided.

Qualifications

• GCSE Maths and English at Grade 4 or equivalent.
• Excellent communication and interpersonal skills.
• Willingness to learn and provide outstanding customer service.
• Good organisational skills and attention to detail.
• Confident with computer systems; familiarity with hotel booking systems is a plus.
• Flexible, able to adapt to shifts including weekends.
• Ability to work independently and in a team.

Responsibilities

• Manage hotel bookings accurately and efficiently.
• Answer calls in a friendly and professional manner.
• Respond to emails and pass messages to relevant departments.
• Carry out general administrative duties, including hotel banking.
• Provide welcoming, professional service to guests.
• Maintain a clean reception area and equipment in good order.
• Follow health and safety and other relevant policies.
• Work with other departments for smooth day-to-day operations.
• Undertake additional duties as required.

Skills

Positive attitude

Communication skills

Interpersonal skills

Customer service

Organisational skills

Team player

Flexible

Willingness to learn

Education

GCSE Maths

GCSE English

Tools

Hotel booking systems

Job description

Hotel Receptionist

Location: East Devon

Salary:£24,784.50

Hours: 5 days over 7, including weekends

Shift pattern: A mixture of early shifts (7.30am to 3.30pm) and late shifts (2.30pm to 10.30pm), 5 days over 7, to include weekends.

Start Date: ASAP

We are recruiting on behalf of our client, a well-established hotel in East Devon, who is looking for a friendly, professional and customer-focused Hotel Receptionist to join their team. This is an excellent opportunity for someone who enjoys working with people, has a positive attitude and is passionate about delivering exceptional customer service. Previous hotel reception experience is beneficial but not essential, as full training will be provided.

Key Responsibilities

• Manage hotel bookings accurately and efficiently, ensuring reservations are recorded and maintained correctly.
• Answer incoming and outgoing telephone calls in a friendly and professional manner.
• Respond to emails, record messages and ensure information is passed on to the relevant departments.
• Carry out general administrative duties, including hotel banking.
• Provide a welcoming and professional service to guests, ensuring a high standard of customer care at all times.
• Maintain a clean, tidy and organised reception area, ensuring equipment is in good working order.
• Follow company policies and procedures, including health and safety, fire safety and other relevant legal requirements.
• Work closely with other departments to ensure the smooth day-to-day running of the hotel.
• Undertake any additional duties as required.

The Ideal Candidate

We are looking for someone who demonstrates the following skills and qualities:

• A positive attitude and a willingness to learn.
• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• GCSE Maths and English at Grade 4 or equivalent.
• Good organisational skills and attention to detail.
• Confidence using computer systems; experience with hotel booking systems would be an advantage, but is not essential.
• A flexible approach to work and the ability to adapt to different situations.
• The ability to work independently and as part of a team.
• A professional appearance and willingness to adhere to the hotel's uniform and presentation standards.

Experience

Previous experience in a hotel reception or customer service role would be an advantage, but it is not essential. Full training will be provided for the right candidate. If you are friendly, organised and enjoy creating a positive experience for guests, we would love to hear from you.

CWPERM