Hotel Receptionist

Cornwall Staff Agency Limited; East Devon; On-site; GBP 18,000 - 23,000; Full time

Job summary

Cornwall Staff Agency Limited is recruiting on behalf of a well-established hotel in East Devon for a friendly and professional Hotel Receptionist. The role involves managing bookings, answering calls, responding to emails, and handling general admin tasks with a focus on guest satisfaction.

The ideal candidate will have excellent communication skills, a positive attitude and a willingness to learn. Training will be provided, and there is a mix of early and late shifts, including weekends.

Qualifications

• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Commitment to delivering outstanding customer service.
• GCSE Maths and English at Grade 4 or equivalent.
• Good organisational skills and attention to detail.
• Flexible approach to work and the ability to adapt to different situations.

Responsibilities

• Manage hotel bookings accurately and efficiently, ensuring reservations are recorded and maintained correctly.
• Answer incoming and outgoing telephone calls in a friendly and professional manner.
• Respond to emails, record messages and ensure information is passed on to the relevant departments.
• Carry out general administrative duties, including hotel banking.
• Provide a welcoming and professional service to guests, ensuring a high standard of customer care at all times.
• Maintain a clean, tidy and organised reception area, ensuring equipment is in good working order.
• Follow company policies and procedures, including health and safety, fire safety and other relevant legal requirements.
• Work closely with other departments to ensure the smooth day-to-day running of the hotel.
• Undertake any additional duties as required.

Skills

Positive attitude

Excellent communication

Interpersonal skills

Teamwork

Education

GCSE Maths and English grade 4 or equivalent

Tools

Hotel booking systems

Computer systems

Job description

Shift pattern: A mixture of early shifts (7.30am to 3.30pm) and late shifts (2.30pm to 10.30pm), 5 days over 7, to include weekends.

Start Date: ASAP

We are recruiting on behalf of our client, a well-established hotel in East Devon, who is looking for a friendly, professional and customer-focused Hotel Receptionist to join their team. This is an excellent opportunity for someone who enjoys working with people, has a positive attitude and is passionate about delivering exceptional customer service. Previous hotel reception experience is beneficial but not essential, as full training will be provided.

Key Responsibilities

• Manage hotel bookings accurately and efficiently, ensuring reservations are recorded and maintained correctly.
• Answer incoming and outgoing telephone calls in a friendly and professional manner.
• Respond to emails, record messages and ensure information is passed on to the relevant departments.
• Carry out general administrative duties, including hotel banking.
• Provide a welcoming and professional service to guests, ensuring a high standard of customer care at all times.
• Maintain a clean, tidy and organised reception area, ensuring equipment is in good working order.
• Follow company policies and procedures, including health and safety, fire safety and other relevant legal requirements.
• Work closely with other departments to ensure the smooth day-to-day running of the hotel.
• Undertake any additional duties as required.

The Ideal Candidate

• A positive attitude and a willingness to learn.
• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• GCSE Maths and English at Grade 4 or equivalent.
• Good organisational skills and attention to detail.
• Confidence using computer systems; experience with hotel booking systems would be an advantage, but is not essential.
• A flexible approach to work and the ability to adapt to different situations.
• The ability to work independently and as part of a team.
• A professional appearance and willingness to adhere to the hotel's uniform and presentation standards.

Experience

Previous experience in a hotel reception or customer service role would be an advantage, but it is not essential. Full training will be provided for the right candidate.