Hotel Receptionist

The Alexander Hotel Collection; Dartford; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

4 weeks holiday rising to 5 with years

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel stays for family

Discounts at Utopia Spa

Discount on food & beverage

Birthday off paid

Complimentary overnight stays

Job summary

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, is seeking a Hotel Receptionist to deliver exceptional guest service. This role supports check-in/out, enquiries, and billing, while promoting hotel facilities and ensuring guest satisfaction during their stay.

You will join a professional team in a 4-star setting, with varied shifts and opportunities to upsell services and experiences to guests.

Qualifications

• Excellent personal appearance and professional demeanour.
• Strong communication skills, in person and on the phone.
• Genuine desire to serve guests with a warm, friendly manner.
• Good attention to detail and accurate data handling.
• Organised approach to guest services and tasks.
• Able to use computer systems for reservations and billing.

Responsibilities

• Welcoming arrival guests and providing a warm, five-star smile.
• Guest check-in and rooming, ensuring smooth procedures.
• Handling enquiries in person and by telephone.
• Posting charges and guest billing accurately.
• Taking bedroom reservations and coordinating with staff.
• Producing daily Activity Report for internal departments.
• Upselling facilities and rooms to guests.
• Organising porter service and balancing shift duties.
• Completing end-of-day procedures and handover.

Skills

Personal appearance

Communication

Customer service

Attention to detail

Data entry

Organisation

Job description

Hotel Receptionist

37.5 hours per week

£24,784.76 per annum + monthly service charge payment

Rowhill Grange Hotel & Utopia Spa, Top Dartford Road, Wilington, Dartford, Kent, DA2 7QH

The Benefits

In addition, you will benefit from a range of company benefits including:

• 4 weeks holiday rising to 5 weeks with service


• 8 Bank holidays


• Free car parking


• Employee uniform


• Discounted hotel accommodation for yourself and your family at all hotels


• Discounted hair treatments at our two Utopia Spas


• Discount off all food & beverage at all hotels


• Discount of individual treatments booked in our two Utopia Spas


• Discount on retail products in our two Utopia Spas


• Refer a friend staff recruitment scheme


• Your birthday off paid


• Complimentary overnight stays


• Complimentary lunch/afternoon tea and service related holiday

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining, with sunny outside terraces for summer service outdoors. Afternoon Tea is a really popular choice for residents and visitors with a variety of menus to suit every taste and occasion.

Please see our website for a full list of facilities

The Role

A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five-star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.

• 5 days 37.5 hrs per week including weekend shifts


• A mixture of early shifts 7.30am to 3.30pm weekdays and 8am-4pm weekends, and late shifts 2pm to 10pm


• Welcoming arrival guests


• Guest check-in and rooming


• Enquiry handling - both in person and on the telephone


• Posting of charges and guest billing


• Taking bedroom reservations


• Producing daily Activity Report for all internal departments


• Upselling facilities and rooms


• Organising porter service where needed


• Balancing the shift and completing 'end of day' procedures

Requirements

• Excellent standard of personal appearance


• Excellent communicator in person and on the telephone


• Warm and friendly disposition


• Genuine desire to serve our guest’s.


• Organised and good attention to detail


• Accurate data entry and computer work

#customerservice #guest #hotelreception