Receptionist

City of Bristol College; Clifton; On-site; GBP 12,000 - 17,000; Part time

Job summary

City of Bristol College is recruiting a part-time Beacon House Receptionist to support front-of-house operations and provide proactive customer service to students, staff and visitors.

The role is Monday only, 08:00-16:00, totaling 7 hours per week, with an open-ended contract. The successful candidate will have strong organisational and interpersonal skills and contribute to maintaining a safe campus environment.

Qualifications

• Experience delivering outstanding customer service in a front-of-house setting with excellent inter-personal skills.
• Sound organisational skills with the ability to prioritise workload in a busy environment while maintaining accuracy.

Responsibilities

• Oversee enquiries from students, staff and visitors in person, via email and telephone; interrogate the Enquiry Database to produce reports for the Senior Facilities Manager.
• Collaborate with Beacon House team (café, cleaning, estates, library support) to provide excellent customer service.
• Implement the security system: operate doors, check visitor IDs, handle suspicious persons/packages and liaise with Security.

Skills

Front of house

Customer service

Interpersonal skills

Organisational skills

Job description

This role will support the day to day operation of Beacon House which is part of a larger estate, along with providing front of house pro-active customer service, information and support to students, staff and visitors. The Beacon House Receptionist role is Monday only , 7 Hours Per week and the Monday shift hours are 08:00-16:00 Including Bank Holiday’s & selected closure dates which will be reflected in annual leave allocation.

What will you be doing?

A key function of the Reception role involves overseeing enquiries from students, staff and visitors, in person, via email and telephone. Enquiries will primarily be logged via an Enquiry Database, which the post holder will be required to interrogate to produce reports and management information for use by the Senior Facilities Manager. The post holder will work collaboratively with a Beacon House team comprising café, cleaning, estates assistant and library support staff, sharing best practice and striving to provide excellent customer service.

The reception role also involves implementing the security system in Beacon House: operating the security doors, checking the identification of visitors, dealing with suspicious visitors and packages, thus safeguarding personal and University property and personal safety. Liaising with Security when issues may arise that require support.

You should apply if

You have experience in delivering outstanding customer service in a front of house setting with excellent inter-personal skills. You have sound organisational skills with the ability to prioritise workload, working in a busy environment whilst maintaining accuracy.

Additional information

Contract type:Open-ended

Work pattern:Part-time / 7 hours

Shift pattern: Monday only (08:00 - 16:00)

Grade:D

School/Unit:Facilities Management

This advert will close at 23:59 UK time on Thursday 17th September

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