Receptionist

Moya Cole Hospice; Cheadle; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local healthcare charity in Cheadle seeks a compassionate Receptionist to provide a welcoming environment for patients and visitors. The successful candidate will manage front desk operations, answer calls, and support administrative tasks. This role allows you to make a meaningful impact in a supportive team, with responsibilities including liaising with service providers and ensuring confidentiality. Opportunities for personal growth are encouraged in this fulfilling position.

Benefits

Generous annual leave entitlement

Contributory pension scheme up to 7%

Free parking

Discounted lunches on site

Qualifications

• Proven experience in a customer service environment with reception experience preferred.
• Ability to handle sensitive information with discretion.
• Excellent communication skills in a compassionate manner.

Responsibilities

• Provide a warm welcome to visitors and patients.
• Manage front desk operations and communication.
• Assist clinical teams with administrative support.

Skills

Interpersonal skills

Organizational skills

Compassion

Customer service

Education

GCSE or equivalent

Tools

Outlook

Sharepoint

Excel

Job description

Are you compassionate, organised, and ready to make a difference from the very first hello?Were looking for a Receptionist to be the welcoming face of our hospicea place where dignity, comfort, and care come first. In this role, youll provide a reassuring presence for patients, families, and visitors, ensuring every interaction reflects our commitment to providing a safe and inclusive environment for all.

This isnt just a jobits an opportunity to make a meaningful impact every day. Youll be part of a supportive team that values empathy, professionalism, and personal growth. We offer the chance to work in an environment where your role truly matters to the people we care for and those closest to them.

Main duties of the job

As the first point of contact for visitors, patients, and professionals, you'll play a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice.

• Providea warm, professional welcome to all hospice visitors.
• Liaisewith third-party providers - e.g., funeral directors - for patient services.
• Managetelephone calls, messages, and direct visitors appropriately.
• Handleincoming/outgoing post and deliveries.
• Provideadministrative support to clinical and office teams.
• Workwith volunteers and colleagues to maintain reception cover.Share information on services and retail products,including taking payments.

About us

AtMoya Cole Hospice, theres one thing that motivates us and thatsproviding excellent care and support to those living with or affected bylife-limiting illnesses.

Werecontinuously developing our plans for delivering world-class, innovative careto ensure Moya Cole Hospice is in the best shape possible for futuregenerations.

Youllbe challenged, inspired and empowered to help us achieve our purpose and toplay your part in making a difference.

Job responsibilities

Introduction

As the first point of contact for visitors, patients, and professionals, the Receptionist plays a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice.

Responsibilities

• Provide a warm and professional welcome to all those arriving at the hospice
• Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
• Ensure all those entering the hospice are authorised and security procedures are followed
• Work closely with the nursing team to coordinate patient arrivals
• Communicate with all departments regarding visitor arrivals
• Liaise with third party providers to coordinate patient services e.g. funeral directors
• Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location.
• Assist in an emergency situation following directions from the Nurse in Charge
• Handle incoming and outgoing post and deliveries efficiently
• Offer administrative support to clinical and office teams
• Coordinate with volunteers and colleagues to ensure consistent reception cover
• Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR
• Provide information on services and retail products and taking payments.
• Generous annual leave entitlement and the option to purchase additional leave
• Contributory pension scheme up to 7% matched contribution
• Free parking
• Discounted lunches on site
• Meaningful work, making a difference in the lives of others
• IIP accredited employer creating the right environment for everyone to thrive and reach their potential

How to Apply

If this role sounds like you and you want to make a real difference for a much loved charity, we're ready to hear from you

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

The successful candidate will be subject to an Enhanced DBS Check, the cost of which is covered by the hospice.

Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.

We reserve the right to close for applications prior to the date outlined below.

Closing Date - 12 December 2025

Interview date - with sufficient notice

Person Specification

Experience

• General level of education - GCSE or equivalent.
• Computer literate specifically Outlook, Sharepoint and basic Excel for data entry
• Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
• Experience in handling sensitive and confidential information with discretion, ensuring compliance
• Excellent communication and interpersonal skills, with a compassionate and professional manner
• Strong organisational and administrative abilities, with excellent attention to detail
• Calm and empathetic approach when dealing with patients, families, and visitors
• Flexible and team-oriented, with a willingness to support wider hospice activities
• Experience in an administrative role
• Experience in a healthcare setting

Qualifications

• General level of education - GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.