Receptionist

Focus Hotels Management Limited; Belfast City District; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Career progression

Supportive culture

Recognition and rewards

Work-life balance

Job summary

The Bedford Hotel in Belfast is seeking a proactive Receptionist to join its front office team and bring the guest experience to life at our boutique property.

You will handle check-ins/outs, reservations, guest requests and billing while maintaining a welcoming and professional atmosphere for every guest.

Qualifications

• Previous Receptionist experience, preferably in a hotel.
• Pro-active in anticipating guest needs and upselling.
• Excellent customer service skills, standards driven with good organisational skills.
• Excellent IT skills; OPERA experience is advantageous.

Responsibilities

• Greet guests on arrival, check-in and check-out efficiently and document guest information and payments.
• Handle reservations via phone, email or in person and update the reservation system accurately.
• Provide exceptional guest services, assist with luggage, transportation and directions.
• Process guest payments, manage billing and receipts in line with hotel policies.
• Address guest complaints professionally and escalate unresolved issues when needed.
• Follow safety procedures and maintain front desk security and cleanliness.
• Perform administrative duties and maintain knowledge of hotel services and promotions.

Tools

OPERA

Job description

Who Are We?

This is your opportunity to play a pivotal role in one of Belfast's most recent boutique hotel openings.

Role Responsibilities

As a Receptionist, you will assist the Front Office team across all aspects of the Front Office department, ensuring the guest experience is unique and brings The Bedford Hotel to life.

• Guest Check-In and Check-Out: Greet guests on arrival, process check-ins and check-outs efficiently, and ensure accurate documentation of guest information and payments.
• Reservation Management: Handle guest enquiries and make room reservations over the phone, through email, or in person. Update and maintain the reservation system, ensuring accuracy and timely communication.
• Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as required.
• Billing and Payments: Process guest payments, handle cash transactions, and generate accuratebills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
• Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisors or managers when necessary.
• Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
• Administrative Tasks: Perform various administrative duties, such as filing, record-keeping, and managing guest correspondence. Maintain cleanliness and organisation at the front desk area.
• Knowledge of Hotel Services: Stay informed about the hotel's services, amenities, and promotions to provide accurate and up-to-date information to guests.

Key Requirements

• Previous Receptionist experience, preferably in a hotel environment.
• Pro-active in anticipating guest needs and upselling.
• Excellent customer service skills, standards driven with good organisational skills.
• Excellent IT skills, OPERA experience is advantageous.

What We Offer:

At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

Be part of something special: Join the team at Belfast's newest boutique hotel.

Innovate and inspire:Work in an environment that encouragesnew ideasand continuous improvement.

Grow your career:Benefit from professional development opportunities designed to help you thrive.

Ready to elevate your career?