Night Guest Service Assistant

Focus Hotels Management Limited; Belfast City District; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Various shifts

Training and development

Career progression

Supportive culture

Recognition and rewards

Work-life balance

Job summary

The Bedford Hotel Belfast is seeking a Night Guest Service Assistant to join its boutique team and support overnight operations. You will assist with check-in/check-out, guest queries, safety checks, and night audit activities, while maintaining the hotel’s high service standards.

With a focus on exceptional hospitality, you will work as part of a small team, handle late-night enquiries, and contribute to a smooth handover between day and night shifts.

Qualifications

• Previous night role experience is advantageous.
• High standard of customer service and communication.
• Familiarity with property management systems (OPERA) is a plus.

Responsibilities

• Assist manager on duty with overnight operations and handovers.
• Welcoming guests, handling check-in/check-out and late-night enquiries.
• Maintain safety and security protocols across the shift.
• Assist with cash handling and night audit procedures as needed.
• Ensure compliance with H&S regulations and hotel standards.
• Support food and beverage service overnight when required.
• Carry out cleaning duties and prepare spaces for the next day.

Skills

Night shift experience

Guest service excellence

Team player

Tools

OPERA PMS experience

Job description

The Bedford Hotel Belfast is seeking an experienced Night Guest Service Assistant to join its exceptional team. This is your opportunity to play a pivotal role in one of Belfast’s newly opened boutique hotels.

Who Are We?

The Bedford Hotel Belfast is a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, The Nineteen Hundred Restaurant and Cafe Bar, and exclusive private dining in The Ledger Library, The Bedford Hotel Belfast is setting new standards for hospitality in Northern Ireland.

The Bedford Hotel Belfast, seeks a skilled Night Guest Service Assistant who thrives in a luxury hospitality setting.

Role Responsibilities:

As Night Guest Service Assistant, you will assist the manager on duty with the hotel’s overnight operations, ensuring that guests receive exceptional service and that the hotel remains secure.

Responsibilities Include:

• Supporting all night operations, ensuring effective communication with the manager on duty to assist with a smooth handover between day and night teams.
• Working as part of a team to maintain standards and efficiently complete tasks throughout the shift.
• Providing a warm and professional welcome to all guests, assisting with check-in, check-out and any late night enquiries or issues, as required.
• Ensuring the safety and security of all guests, staff, and property through effective communication, assisting with regular checks and adherence to company procedures.
• Assisting with elements of cash handling and night audit procedures, as requested.
• Ensuring compliance with all H&S regulations.
• Completing tasks as required to ensure that the hotel is ready for the next day’s operations.
• Assisting the manager on duty in handling any incidents or emergencies calmly and efficiently, following company policy.
• Supporting food and beverage service overnight, where necessary.
• Carrying out cleaning duties and preparing dining/meeting space, as required.

Key Requirements:

• Previous experience in a night role within the hospitality industry is advantageous.
• High standard of customer service.
• Experience of a Property Management System is advantageous, e.g., OPERA
• Excellent communication skills and the ability to work as part of a small team..
• Ability to work independently, showing initiative and reliability.
• Flexibility to work night shifts across the week, including weekends. Typical shift times are 2300-0730.

What We Offer:

At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Various shifts.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

Be part of something special:

Join the team at one of Belfast’s newest boutique hotels.

Innovate and inspire:

Work in an environment that encouragesnew ideasand continuous improvement.

Grow your career:

Benefit from professional development opportunities designed to help you thrive.

Ready to Elevate Your Career?