Assistant Manager - Front Office

Focus Hotels Management Limited; Belfast City District; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Training and development programme

Clear career progression pathways

Job summary

The Bedford Hotel Belfast is seeking an Assistant Manager to work with the Front Office Manager, ensuring a warm welcome, smooth check-in/out, and exceptional guest service across all touchpoints.

You will lead a small team, oversee reservations, communicate with Housekeeping and F&B, and stay informed about local events to upsell and maximise occupancy.

Qualifications

• Front Office experience, ideally in a supervisory role.
• Strong IT skills and familiarity with Microsoft Office.
• OPERA Cloud experience is advantageous.

Responsibilities

• Provide a warm, professional welcome with smooth check-in/out.
• Fulfilling guest requests promptly and anticipating needs.
• Communicate effectively daily to raise service standards.
• Collaborate with Reservations to maximise occupancy and upselling.
• Oversee room availability, rate codes and changes.
• Coordinate with Housekeeping, Maintenance, Reservations & F&B.
• Ensure staff are knowledgeable about facilities and promotions.
• Maintain knowledge of local area and events.
• Handle cash, payments and reporting accurately.
• Delegate tasks and manage daily staffing levels.
• Ensure compliance with procedures, safety and data protection.
• Prepare reports for management.

Skills

Customer service

Leadership

Organization

Communication

Flexibility

Tools

OPERA Cloud

Microsoft Office

Job description

This is your opportunity to play a pivotal role in the newly opened Bedford Hotel.

Who Are We?

The Bedford Hotel Belfast is a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, The Nineteen Hundred Restaurant and Café Bar with exclusive private dining in The Ledger Library, The Bedford Hotel Belfast is setting new standards for hospitality in Northern Ireland.

Role Responsibilities:

As Assistant Manager, you will work closely with the Front Office Manager in managing all aspects of the Front Office Department, as well as supporting the wider hotel team with Duty Manager responsibilities. As the first point of contact for our guests, you will ensure that the guest experience is exceptional from the outset and a warm welcome is received by all. You will be knowledgeable in Front Office systems and processes and be dedicated in training and supporting the team ensuring that a high standard of service is offered, consistently.

• Ensuring a warm, professional welcome for all guests, with smooth check in and check out procedures offered, consistently.
• Accurately and promptlyfulfillingguest requests, understanding andanticipatingguest needs.
• Ensuring effective communication on a daily basis to enhance service standards.
• Working closely with the Reservations team to achieve occupancy, rate and upselling targets.
• Monitoring room availability, rate codes, and reservations changes.
• Liaising with Housekeeping, Maintenance, Reservations, and Food & Beverage to ensure seamless guest experiences.
• Ensuring that the team are fully conversant with the facilities, services and special promotions offered by the hotel.
• Having a sound knowledge of the local area, history, places of interest andspecial events.
• Handling cash floats responsibly and ensuring opening and closing balances are correct.
• Accurately processing guest payments, including cash, card, and contactless transactions.
• Handling guest enquiries, complaints, and special requests promptly and professionally.
• Delegating tasks and managing daily staffing levels to meet operational needs.
• Ensuring compliance with hotel procedures, health & safety standards, legislative and data protection requirements.
• Preparing reports and communicating relevant information to management and other departments.

Key Requirements:

• PreviousFront Office experience, preferably in a supervisory role.
• Excellent customer service skills, standards driven and good organisational skills.
• Excellent leadership skills with a hands‑on approach, leading by example.
• Excellent IT skills, with experience in using all key Microsoft packages, OPERA Cloud experience is advantageous.
• Flexibility to work shifts as required, including weekends.

What We Offer:

At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

Be part of something special: Join the team at Belfast’s newest boutique hotel. This exciting role will allow you to showcase what you do best and develop your skills to take you to the next level in your career.

Innovate and inspire:Work in an environment that encouragesnew ideasand continuous improvement.

Grow your career:Benefit from professional development opportunities designed to help you thrive.