Receptionist

Focus Hotels Management Limited; Belfast City District; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Training and development programme

Clear career progression pathways

Employee-centric culture

Recognition and rewards forOutstanding

Work-life balance initiatives

Job summary

The Bedford Hotel Belfast is inviting applications for a Receptionist to join the Front Office team at Belfast’s newest boutique hotel. You will warmly welcome guests, manage check-ins and check-outs, and support reservations to ensure a seamless guest experience.

The role emphasizes proactive guest service, upselling opportunities, strong IT skills, and a professional, organised approach to front desk operations. This is a great chance to grow with a boutique property in a vibrant city.

Qualifications

• Previous Receptionist experience in a hotel environment.
• Pro-active in anticipating guest needs and upselling.
• Excellent customer service skills, standards driven with good organisational skills.
• Excellent IT skills, OPERA experience is advantageous.

Responsibilities

• Greet guests, check-in and check-out, and manage guest information.
• Handle reservations via phone, email, or in person and update system.
• Provide guest services, arrange transport, and give directions.
• Process payments, issue bills, and ensure billing accuracy.
• Resolve guest issues professionally and escalate as needed.
• Maintain front desk cleanliness and organisation.
• Stay informed about hotel services and promotions for guests.

Skills

Customer service

Upselling

Front desk operations

IT skills

Tools

OPERA PMS

Job description

This is your opportunity to play a pivotal role in one of Belfast’s most recent boutique hotel openings.

Who Are We?

The Bedford Hotel Belfast is a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, the Nineteen Hundred Restaurant and Cafe Bar, and exclusive private dining in The Ledger Library. The Bedford Hotel Belfast is setting new standards for hospitality in Northern Ireland.

Role Responsibilities

As a Receptionist, you will assist the Front Office team across all aspects of the Front Office department, ensuring the guest experience is unique and brings The Bedford Hotel to life.

• Guest Check-In and Check-Out: Greet guests on arrival, process check-ins and check-outs efficiently, and ensure accurate documentation of guest information and payments.
• Reservation Management: Handle guest enquiries and make room reservations over the phone, through email, or in person. Update and maintain the reservation system, ensuring accuracy and timely communication.
• Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as required.
• Billing and Payments: Process guest payments, handle cash transactions, and generateaccuratebills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
• Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters toappropriate supervisorsor managers when necessary.
• Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
• Administrative Tasks: Perform various administrative duties, such as filing, record-keeping, and managing guest correspondence. Maintain cleanliness andorganisationat the front desk area.
• Knowledge of Hotel Services: Stay informed about the hotel's services, amenities, and promotions to provideaccurateand up-to-date information to guests.

Key Requirements

• Previous Receptionist experience, preferably in a hotel environment.
• Pro-active in anticipating guest needs and upselling.
• Excellent customer service skills, standards driven with good organisational skills.
• Excellent IT skills, OPERA experience is advantageous.

What We Offer:

At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

Be part of something special:

Join the opening team of Belfast’s newest boutique hotel.

Innovate and inspire:

Work in an environment that encouragesnew ideasand continuous improvement.

Grow your career:

Benefit from professional development opportunities designed to help you thrive.

Ready to elevate your career?