Night Manager

Focus Hotels Management Limited; Belfast City District; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Training and development programme

Clear career progression pathways

Supportive, employee-centric culture

Recognition and rewards for excellence

Work-life balance initiatives

Job summary

The Bedford Hotel Belfast is seeking a Night Manager to lead overnight operations, ensure guest satisfaction, and maintain security in the heart of the city. This role requires hands-on leadership of a small night team, smooth handovers, and proactive guest assistance.

You will manage check-ins/check-outs, oversee cash handling and night audits, and support food and beverage service when needed. A strong background in hotel management and PMS familiarity is preferred.

Qualifications

• Previous experience in hotel management or a supervisory night role.
• Strong leadership and communication skills, with the ability to motivate and support a small team.
• Excellent customer service and problem-solving abilities, always maintaining professionalism.

Responsibilities

• Overseeing all night operations, ensuring smooth handover between day and night teams.
• Leading and supporting the Night team, maintaining morale and efficiency throughout the shift.
• Providing a warm and professional welcome to all guests, handling check-ins, check-outs, and any late night enquiries or issues.

Skills

Leadership

Communication

Customer service

Problem solving

Night operations

Tools

PMS (Property Management System)

Job description

Who Are We?

The Bedford Hotel Belfast is a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, The Nineteen Hundred Restaurant and Café Bar, and exclusive private dining in The Ledger Library. The Bedford Hotel Belfast is setting new standards for hospitality in Northern Ireland.

Role Responsibilities

As Night Manager, you’ll take charge of the hotel’s overnight operations, ensuring that guests receive exceptional service and that the hotel remains secure and efficiently run.

Your Responsibilities Will Include

• Overseeing all night operations, ensuring smooth handover between day and night teams.
• Leading and supporting the Night team, maintaining morale and efficiency throughout the shift.
• Providing a warm and professional welcome to all guests, handling check-ins, check-outs, and any late night enquiries or issues.
• Ensuring the safety and security of guests, staff, and property through regular checks and adherence to company procedures.
• Managing cash handling, night audit procedures, and accurate recording of financial transactions.
• Conducting daily security and fire safety checks, ensuring compliance with all H&S regulations.
• Coordinating with departments to ensure the hotel is ready for the next day’s operations.
• Handling any incidents or emergencies calmly and efficiently, following company policy.
• Supporting food and beverage service overnight where necessary.

Key Requirements

• Previous experience in hotel management or a supervisory night role within the hospitality industry.
• Strong leadership and communication skills, with the ability to motivate and support a small team.
• Excellent customer service and problem-solving abilities, always maintaining professionalism.
• Good understanding of hotel systems and night audit procedures (PMS experience preferred).
• Ability to work independently, showing initiative and reliability.
• Flexibility to work night shifts on a rota basis, including weekends.

What We Offer

At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

Be part of something special: Join the team at Belfast’s newest boutique hotel.

Innovate and inspire: Work in an environment that encourages new ideas and continuous improvement.

Grow your career: Benefit from professional development opportunities designed to help you thrive.