Deputy General Manager

New Bath Hotel & Spa; Belfast City; On-site; GBP 60,000 - 90,000; Full time

Job summary

The Bedford Hotel Belfast is seeking an experienced Deputy General Manager to join its exceptional team in Belfast’s newly opened luxury setting. You will lead culinary and front office operations, drive strategic plans, and elevate guest experiences with a commitment to service excellence.

Join a team focused on luxury standards, staff development, and seamless operations while upholding health and safety compliance and delivering memorable guest journeys.

Qualifications

• Experience in luxury or boutique hotels.
• Proven leadership in hospitality operations.
• Strong focus on guest experience and service standards.

Responsibilities

• Oversee culinary and front office departments to ensure unified operations and consistent guest experience.
• Develop and execute operational strategies aligning with hotel objectives to enhance efficiency and service quality.
• Oversee departmental budgets ensuring cost-effective operations without compromising quality.
• Uphold high standards of guest service across all supervised departments and address issues promptly.
• Foster a positive work environment that encourages professional growth and high morale.
• Ensure all operations comply with health and safety and hospitality luxury standards.
• Develop and implement contingency plans for emergencies and staff training.

Skills

Leadership

Guest service excellence

Strategic planning

People management

Communication

Job description

The Bedford Hotel Belfast is seeking an experienced and passionate Deputy General Manager, to join its exceptional team. This is your opportunity to play a pivotal role in Belfast’s recently opened luxury hotel.

Who Are We?

The Bedford Hotel is a prestigious boutique hotel in the heart of Belfast, set within the iconic Scottish Mutual Building. With 82 luxury bedrooms, The Nineteen Hundred Restaurant and Cafe Bar and the Ledger Library offering private dining, we are setting new standards for hospitality in Northern Ireland.

The Bedford Hotel seeks a skilled and driven Deputy General Manager who thrives in a luxury hospitality setting. You will be a natural leader with a passion for service excellence and an unwavering commitment to creating unforgettable guest experiences. Your proactive approach, eye for detail, and ability to inspire those around you will make you the perfect fit for our team.

Key Responsibilities:

• Oversee the activities of the culinary and front office departments to ensure unified operations and consistent guest experience.
• Develop and execute operational strategies that align with the hotel’s objectives enhancing efficiency and service quality.
• Oversee departmental budgets ensuring cost effective operations without compromising quality.
• Uphold high standards of guest service across all supervised departments addressing and resolving any issues promptly.
• Foster a positive work environment that encourages professional growth and high morale.
• Ensure all operations comply with health and safety and hospitality luxury standards.
• Develop and implement a contingency plan for emergencies ensuring staff are trained to handle various situations effectively.

Key Qualities We Value:

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

What We Offer:

At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programmes.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

Be part of something special: Join the team at Belfast’s luxury hotel.

Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement.

Grow Your Career: Benefit from professional development opportunities designed to help you thrive.

Ready to Elevate Your Career?