Receptionist / Administrator

The Methodist Church in Britain; Tees Valley; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Training and development

SystmOne training

Career progression opportunities

Job summary

The Densham & Dovecot Surgeries, two small GP practices sharing a reception area at Lawson Street Health Centre, are hosting a receptionist and administrator role on behalf of Hartlepool & Stockton Health. The post focuses on front-of-house reception, appointment booking, signposting, and maintaining patient records, with potential for medical secretarial duties and QOF activity.

GCSE English and Maths are essential; prior GP reception experience is welcome but not required.

Qualifications

• GCSE English and Maths required.
• Prior GP reception experience welcome but not essential.
• Good IT skills and ability to learn clinical systems.

Responsibilities

• Provide an efficient reception service to patients and visitors.
• Deal with patient enquiries in person, by telephone and electronically.
• Book, amend and cancel appointments for GPs, nurses and other healthcare professionals.
• Signpost patients to the most appropriate service or healthcare professional.
• Process prescription requests in line with practice protocols.
• Enter and update patient information on the clinical system.
• Manage correspondence and NHS mail.
• Scan and file documents into patient records.
• Support clinicians with administrative tasks, including referrals and pathology samples.
• Liaise with hospitals and community services.
• Provide patients with test results as directed by clinicians.
• Support patient recall programmes and administrative projects.

Skills

Excellent communication

Telephone manner

IT skills

Confidentiality handling

Organisational skills

Attention to detail

Work under pressure

Education

GCSE English & Maths

Tools

SystmOne

Job description

This receptionist and administrator post supports The Densham & Dovecot Surgeries, two small GP practices sharing a reception area at Lawson Street Health Centre, and is hosted by Hartlepool & Stockton Health on their behalf. The work centres on front-of-house reception, booking and amending appointments, signposting patients, handling prescriptions, and keeping patient records and correspondence up to date. The role covers both practices and may extend to medical secretarial work, patient recall and QOF activity, with SystmOne training available. Prior GP experience is welcome but not required; GCSE English and Maths is essential.

What the job involves

• Provide an efficient reception service to patients and visitors
• Deal with patient enquiries in person, by telephone and electronically
• Book, amend and cancel appointments for GPs, nurses and other healthcare professionals
• Signpost patients to the most appropriate service or healthcare professional
• Process prescription and repeat prescription requests in line with practice protocols
• Enter and update patient information accurately on the clinical system
• Manage incoming and outgoing correspondence, including NHS mail
• Scan and electronically file documents into patient records
• Support clinicians with administrative tasks, including referrals and pathology samples
• Liaise with hospitals, community services and other healthcare providers
• Provide patients with test results in line with clinician instructions
• Support patient recall programmes and administrative projects

Qualifications

• GCSE or equivalent in English and Mathematics

Experience

• Previous experience in a receptionist, customer service or administrative role

Skills & knowledge

• Excellent communication and interpersonal skills
• Good telephone manner
• Good IT skills and ability to learn clinical systems
• Ability to manage confidential information appropriately
• Good organisational skills and attention to detail
• Ability to work under pressure and prioritise workload

Other

• Flexible and reliable approach to work
• Ability to work as part of a team and independently

Nice to have

• Previous experience in general practice, primary care, NHS or healthcare settings
• Experience using SystmOne
• Knowledge of medical terminology
• Experience of referral administration or medical secretarial work
• Experience supporting patient recall programmes or QOF activities
• Customer service or business administration qualifications

What’s offered

• Training, development and ongoing support
• Opportunities to develop additional competencies over time
• SystmOne training for the right candidate