GP Receptionist

The Methodist Church in Britain; Bourne; On-site; GBP 12,000 - 15,000; Full time

Job summary

Sandgate Road Surgery is seeking a receptionist to be the first point of contact for patients, answering calls and greetings at the desk. You will book appointments, handle repeat prescriptions and manage patient records in a busy GP practice.

Candidates should have GCSE English and Maths at grade C or above, and prior GP practice experience is advantageous. Flexibility to cover core hours 8am–6:30pm, Monday to Friday is required.

Qualifications

• Discretion in handling confidential patient and practice information.
• GCSE English and Maths at grade C or above required.

Responsibilities

• Act as first point of contact for patients by telephone and at reception.
• Greet patients and visitors and direct them appropriately.
• Book appointments and handle repeat prescriptions.
• Receive, log home visit requests and prepare patient notes for doctors.
• Log messages for doctors, nurses and health visitors.

Skills

Confidentiality

Education

GCSE English and Maths (A–C)

Job description

Receptionist post at Sandgate Road Surgery, a busy GP practice with five GP partners and separate nursing and administrative teams. The work centres on being the first point of contact for patients by phone and at the desk, booking appointments and handling repeat prescriptions, and managing records and mail. Hours fall within core times of 8am to 6:30pm, Monday to Friday, and the practice expects flexibility. Applicants need GCSE English and Maths at grade C or above, and prior GP practice experience is an advantage.

What the job involves

• Act as first point of contact for patients by telephone and at reception, greeting patients and visitors and directing them appropriately
• Answer general enquiries, explain surgery procedures and make new and follow-up appointments
• Receive, record and make out repeat prescriptions, distributing them once the doctor has signed them
• Receive and log home visit requests, judging urgency and preparing patient notes for doctors
• Log messages for doctors, nurses, midwives and health visitors and check they have been seen
• File, extract and scan patient records, including new registrations and withdrawals, and keep withdrawal lists for checking against Health Authority records
• Open and distribute post daily, and shred all confidential documents
• Provide administrative assistance to GPs and practice staff, including typing for hospitals when secretaries are absent
• Switch telephones to the duty doctor or Out of Hours Service and confirm the connection
• Open the premises on time, check heating and ventilation, and restore or transfer telephone services
• Follow the close-down procedure to secure, alarm and lock up the premises at night and on Saturday afternoons
• Keep reception, waiting and consulting areas tidy and stocked, and the kitchen clean, following infection control and health and safety policy

Qualifications

• GCSE grade A to C in English and Maths

Skills & knowledge

• Discretion in handling confidential patient and practice information

Other

• Flexibility to work within core hours of 8am to 6:30pm, Monday to Friday

Nice to have

• Previous experience working in a GP practice