Receptionist/Admin

The Methodist Church in Britain; Hollins; On-site; GBP 21,000 - 25,000; Full time

Job summary

Unsworth Medical Centre is seeking a Reception and Admin Clerk to join the front-desk team. The role involves greeting patients in person, answering calls, and directing them to the right service or clinician, with appointments scheduled on the EMIS system.

You will handle paper and electronic records, support doctors and nurses, liaise with pharmacies and hospitals, and ensure confidentiality and accurate note keeping.

Qualifications

• Five GCSEs at grades A–C, including English.
• Experience of dealing with people face to face and over the telephone.
• Proficient in Microsoft Office software.
• Confidentiality and professional communication.
• Organisational skills with attention to detail.

Responsibilities

• Receive, assist and direct patients in person, by phone or online.
• Schedule and cancel appointments on the EMIS system.
• Answer calls professionally and take accurate messages.
• Navigate patients to internal and external services such as Pharmacy First and NHS providers.
• Prepare paper and electronic prescriptions in line with practice policy.
• Manage referrals and liaise with providers and external agencies.
• Keep accurate patient records, including Read coding and scanning.
• Support NHS targets, QOF requirements and national standards.
• Use Docman, NHS App, AccuRx and NHS mail systems.

Skills

Teamwork

Office environment

Face-to-face & phone

Microsoft Office

Verbal & written communication

Keyboard skills

Organisation & detail

Telephone etiquette

Education

GCSEs incl English

Tools

EMIS

Docman

NHS App

AccuRx

NHS Mail

Job description

Reception and admin post in the front-desk team at Unsworth Medical Centre, a GP practice, with the work split between face-to-face, telephone and online patient contact. The role directs patients to the right service or clinician, books and cancels appointments on the EMIS clinical system, and handles prescriptions, referrals and record keeping. It also supports the doctors, nurses and Practice Manager, and liaises with pharmacies, district nurses, midwives and hospitals. Previous applicants are asked not to apply.

What the job involves

• Receive, assist and direct patients to the right service or clinician, in person, by phone or online
• Schedule and cancel appointments on the EMIS clinical system
• Answer calls professionally and take accurate messages
• Navigate patients to internal and external services such as Pharmacy First, physio, extended hours and ARRS
• Prepare paper and electronic prescriptions in line with practice policy
• Manage referrals and liaise with providers and external agencies
• Keep accurate filed and electronic records, including note summarising, read coding, copying and scanning
• Process recalls and reviews: annual reviews, health checks, flu and child immunisation appointments
• Support the practice in meeting NHS targets, QOF requirements and national standards
• Use systems including Docman, NHS App, AccuRx and NHS mail
• Complete start and end of day checklists and keep the waiting room clean and safe
• Carry out tasks requested by the office manager, Practice Manager, GP partners and team, escalating problems where needed

Qualifications

• Five GCSEs at grades A to C, including English

Experience

• Teamworking
• Working in an office environment or working with people
• Dealing with people face to face and over the telephone
• Using Microsoft Office software

Skills & knowledge

• Professional, courteous, friendly and articulate manner with people
• Strict confidentiality
• Verbal and written communication
• Keyboard and computer skills
• Organisational skills and attention to detail
• Telephone skills

Other

• Honest, reliable and punctual

Nice to have

• NVQ Level 2 or above
• Customer service qualification or experience in a customer service setting
• Experience in a GP practice, primary care or the NHS, or knowledge of the NHS and GP practice
• Knowledge of the EMIS clinical system or experience using it
• Using own judgement, resourcefulness and common sense
• Working without direct supervision and setting own workload priorities
• Building effective working relationships across the practice team
• Using own initiative