Receptionist

The Methodist Church in Britain; Sheffield; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Training provided to the successful

Supportive team environment

Job summary

Meadowgreen Health Centre in Sheffield is seeking a part-time receptionist to join the reception team. The role is 20 hours per week, serving as the first point of contact for patients and visitors in person and by phone.

You will manage appointments, handle face-to-face and telephone enquiries, and perform essential administrative tasks to support the clinic. Training is provided; familiarity with general office software is helpful, and a calm, professional manner is essential for delivering

Qualifications

• GCSE level 4 in Maths and English or equivalent.
• Reception experience is desirable, with on-the-job training provided.

Responsibilities

• Act as first point of contact for patients and visitors, in person and by phone.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and online appointment requests.
• Answer incoming calls and signpost patients to the right service.
• Arrange repeat prescriptions.
• Enter new and temporary registrations and patient information into healthcare records.
• Direct information requests to relevant team members, such as SARs, DVLA forms and solicitor letters.
• Respond to patient queries and manage correspondence efficiently.
• Support clinical staff with general tasks.
• Complete opening and closing procedures in line with the rota.
• Maintain confidentiality and keep reception areas tidy.

Job description

The receptionist post sits in the reception team at Meadowgreen Health Centre and is a part-time role of 20 hours a week. The work centres on being the first point of contact for patients and visitors, handling face-to-face and telephone enquiries alongside administrative tasks. The practice runs across two sites for close to 19,000 patients and is a training practice, which suits a busy, team-based setting. Reception experience is desirable, but the practice will train the successful candidate.

What the job involves

• Act as first point of contact for patients and visitors, in person and by phone
• Maintain and monitor the practice appointment system
• Process personal, telephone and online appointment requests
• Answer incoming calls, deal with callers' requests and signpost patients to the right service
• Arrange repeat prescriptions
• Enter new and temporary registrations and patient information into healthcare records
• Direct information requests to relevant team members, such as SARs, DVLA forms and solicitor letters
• Initiate contact with and respond to requests from patients, team members and external agencies, managing queries efficiently
• Action incoming emails and correspondence
• Support clinical staff with general tasks
• Complete opening and closing procedures in line with the rota
• Maintain confidentiality at all times, keep the reception area and notice boards tidy, and photocopy documents as required

What’s required

Qualifications

• GCSE level 4 or equivalent in Maths and English

Skills & knowledge

• IT literacy
• Excellent written and verbal communication
• Excellent organisational skills and ability to prioritise a busy workload
• Effective time management and meeting deadlines
• Professional, clear and polite telephone manner
• High level of accuracy and attention to detail

Other

• Maintaining confidentiality and complying with GDPR and information governance requirements
• Working independently and as part of a team
• Strong problem-solving and analytical skillsFollowing policies, procedures and clinical protocols
• Flexible approach to changing workloads and priorities
• Remaining calm and professional under pressure

Nice to have

• Experience in general practice or a similar healthcare setting
• Experience of or familiarity with SystmOne
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• High level of accuracy and attention to detail
• Ability to manage competing priorities and work to deadlines
• Reception and customer service experience

What’s offered

• Training provided to the successful candidate