Receptionist/Administrator

The Methodist Church in Britain; Wellingborough; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Overtime pay for Saturday morning

Overtime pay for covering annual leave

Full training provided

Job summary

Redwell Medical Centre is seeking a reception and administration assistant for 29 hours per week across weekdays, with one Saturday morning in four paid as overtime. GP surgery experience is preferred, but full training is offered. The role involves handling calls, appointments, and maintaining patient records.

Excellent IT and communication skills, plus good organisational ability, are required. OT shifts provide overtime pay and rota cover for leave and sickness.

Qualifications

• Educated to GCSE level.
• GP surgery experience preferred; full training provided.

Responsibilities

• Answer, divert and take messages on telephone calls promptly and politely.
• Deal with general enquiries and explain practice procedures to patients and visitors.
• Make new and follow-up appointments, and prioritise urgent consultations.
• Scan documents and results onto patient records accurately.
• File and re-file records and correspondence in alphabetical order.
• Enter patient information on the computer, including change of address.
• Record home visit requests in the visit book and refer to the Duty Doctor.
• File prescriptions and forms for collection by patients and pharmacies.
• Take payment for private services and issue receipts.
• Give out results when necessary.
• Liaise with patients, hospitals, social services and outside agencies.
• Cover holidays and sickness on a rota basis.

Skills

Strong IT skills

Excellent communication

Good organisational skills

Judgement under pressure

Accuracy

Patience

Education

GCSE level

Job description

This is a reception and administration post in the office team at Redwell Medical Centre, a GP practice with around 12,500 registered patients. The work centres on answering calls, dealing with enquiries, booking appointments and keeping patient records scanned and filed. It is 29 hours a week across weekday shifts, with one Saturday morning in four paid as overtime and rota cover for leave and sickness. GP surgery experience is preferred, but full training is offered.

What the job involves

• Answer, divert and take messages on telephone calls promptly and politely
• Deal with general enquiries and explain practice procedures to patients and visitors
• Make new and follow-up appointments, and prioritise patients needing urgent consultation without disrupting the day
• Scan documents and results onto patient records accurately
• File and re-file records and correspondence in alphabetical order so recent post is available when patients are seen
• Enter patient information on the computer, including change of address
• Record home visit requests in the visit book and refer to the Duty Doctor where needed
• File prescriptions and forms for collection by patients and pharmacies
• Take payment for private (non-GMS) services and issue receipts
• Give out results when necessary
• Liaise with patients, hospitals, social services and other outside agencies
• Cover holidays and sickness when required, on a rota basis

Qualifications

• Educated to GCSE level

Experience

• Previous GP surgery experience preferred; full training given to the right candidate

Skills & knowledge

• Strong IT skills
• Excellent communication skills
• Good organisational skills
• Using own judgement and working under pressure without direct supervision
• Accuracy across all tasks
• Patience

Other

• Reliability and flexibility
• Strict confidentiality on practice and patient matters

Nice to have

• GCSE in Maths and English
• AMSPAR Receptionist Qualification
• NVQ Level 2 in Health & Social Care

What’s offered

• Full training provided
• Overtime pay for Saturday morning shifts
• Overtime pay for covering annual leave and sickness