Receptionist

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading NHS Trust in Bath is seeking a dedicated reception staff member to provide excellent front-of-house service for patients in the Dyson Cancer Centre. The ideal candidate will have prior admin experience and a warm approach to patient care. Responsibilities include managing appointments, answering queries, and supporting clinical staff. A GCSE qualification is required; knowledge of the Cerner system is a plus. Join a compassionate team making a difference in healthcare.

Benefits

Comprehensive support for staff wellbeing

Opportunities for professional development

Inclusive working environment

Qualifications

• Previous admin experience required.
• Experience in working with the public is essential.
• Knowledge in the Cerner Millennium patient administration system is desirable.

Responsibilities

• Provide front of house service to patients.
• Manage patient appointments and details efficiently.
• Support the professional staff with clerical duties.

Skills

Admin experience

Experience in working with the public

Ability to work on own initiative

Teamwork

Experience in a busy working environment

Education

Qualification at GCSE level or equivalent

Tools

Cerner Millennium patient administration system

Job description

Job Overview

This is a great opportunity to join our fantastic team in the Dyson Cancer Centre.

You will provide an appropriate “front of house” service to all patients who are undergoing consultation/treatment, principally with the RUH Haematology Oncology Department.

You will also provide a full comprehensive reception, bookings and clerical service in support of the professional staff involved in patient care.

Main duties of the job

• Receive patients and relatives at reception in a friendly and courteous manner.
• Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• To maintain patient details / appointments efficiently on the patient administration system. This will include the registration of patient referral letters and statusing of clinics.
• To book new and follow up outpatient appointments including virtual appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient.
• To cancel and rebook follow up patients on clinics as directed by senior outpatient staff.
• To monitor and action the department’s generic email inbox.
• To book interpreters when required.
• To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for the patients.
• Be aware of and adhere to national waiting times targets when scheduling patient appointments.
• To carry out other clerical duties as required; this will include, sending and receipt of faxes, photocopying, filing of referrals, appointment letters, opening and sorting of post, copying and distribution of patient information leaflets.
• To provide administrative support from the reception desk and the admin office for the whole department as required and undertake any additional duties as requested by senior outpatient and management.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community.

No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications

Essential criteria

• Qualification at GCSE level or equivalent.

Desirable criteria

• Knowledge in the Cerner Millennium patient administration system.

Meets evidence

Essential criteria

• Previous admin experience.
• Experience in working with the public.

Desirable criteria

• Previous experience in a reception role.
• NHS experience.
• Able to work on own initiative.
• Able to work as part of a team.
• Experience in a busy working environment.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Important note on working rights

Please note – Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or who will need sponsorship at the end of a current visa e.g. those with graduate visa’s) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK.

Further details / informal visits contact

Name: Hayley House
Job title: Reception Manager
Email address: [e-mail]
Telephone number: 01225 825663